Responsibilities

Tasks

• Operate automatic or other testing equipment to ensure product quality
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide customer service
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Collaborate with specialists to develop programs for clients' special needs
• Conduct tests and perform security and quality controls
• Provide business systems, network and Internet support to users in response to identified difficulties
• Manage incidents
• Research technical information to design, develop and test computer-based systems
• Report on the performance of computer systems and networks
• Evaluate user feedback
• Evaluate the performance and reliability of system designs

Experience and specialization

Communication protocols

• WAN

Computer and technology knowledge

• Agile
• Jira
• Linux
• SAP (FI/CO / HR / MM / OT SD)
• MS SQL Server

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines

Personal suitability

• Client focus
• Efficient interpersonal skills
• Initiative
• Organized
• Team player
• Accurate
• Analytical
• Proactive
• Quick learner
• Dedication