• Job Description

  Req#: oiE2lfw3?nl=1
  Employer Industry: Intelligent Content Management and Business Process Automation
  
  Why Consider this Job Opportunity:
  
  - Competitive pay up to $70,000 per year, with a 20% shift premium for third shift hours
  - Generous time off, including 15 days of vacation, 3 floating holidays, 2 paid volunteer days, and 9 paid holidays
  - Hybrid work environment, offering flexibility between remote and in-office work
  - Opportunities for professional development and internal mobility within the organization
  - Special events and employee clubs to foster a supportive and collaborative work environment
  - Free parking with covered and EV charging stations
  
  What to Expect (Job Responsibilities):
  
  - Provide technical support to Solution Providers and customers, troubleshooting and resolving Laserfiche technical issues
  - Conduct system diagnostics, investigate performance issues, and monitor availability of the Laserfiche Cloud system
  - Communicate escalated incidents to stakeholders and engage in post-issue analysis for service improvement
  - Collaborate with software engineering teams to troubleshoot complex issues and refine in-application diagnostics
  - Develop strong relationships with Solution Providers, customers, and internal teams
  
  What is Required (Qualifications):
  
  - 4-year degree (BA, BS) or equivalent experience
  - Availability to work the third shift schedule (10:00PM to 7:00AM US Pacific Time)
  - Experience and certification in working with AWS preferred
  - Strong troubleshooting skills, including experience with database systems, networking, web applications, and system administration
  - Proficiency in scripting/programming languages such as PowerShell, Bash, Python, C#, JavaScript, and Ruby
  - 2-5 years of technical support experience with customers and ticketing systems
  - Exceptional problem-solving, analytical, communication, and customer service skills
  - Ability to learn quickly and adapt to changing environments
  - Spanish language proficiency is a plus
  
  How to Stand Out (Preferred Qualifications):
  
  - Previous experience in a healthcare-related service role as an Rx Technician or Customer Service Representative
  
  Hashtags:
  
  #IntelligentContentManagement #BusinessProcessAutomation #TechnicalSupport #HybridWorkEnvironment #ProfessionalDevelopment
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Laserfiche is the leading global provider of intelligent content management and business process automation. Through powerful workflows, electronic forms, document management and analytics, the Laserfiche® platform eliminates manual processes and automates repetitive tasks, accelerating how business gets done.

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