Topcon Positioning Systems

Software Support Technician


PayCompetitive
LocationRemote
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: JR105301

      Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).


      We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.


      Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.

      To learn more about Topcon career opportunities go to www.topconcareers.com .

      Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.

      JOB PURPOSE

      Topcon Solutions is looking for a growth driven individual with a passion to become a product expert in the Autodesk AEC and Topcon survey and geomatics industries. Here you will be trained as an entry level support technician on the path to becoming an industry product specialist.

      The Software Support Dispatcher will intake, triage, and assign all incoming support requests related to Autodesk, Bluebeam, and Topcon software. This will cover: installation issues, activation, product performance, and minimal “how to” questions.

      The Dispatcher will handle first-level support requests. Second-level support requests will be received, and the technician will triage and assign to senior techs as necessary.

      CORE JOB DUTIES

      • Answer and assign phone and email support requests.
      • Provide software support relating to first level Autodesk, Bluebeam, and Topcon software.
      • Communicate with Customers as necessary, good customer service skills.
      • Escalate first-level requests to senior techs when necessary.
      • Enter all requests and related time into a ticketing system.

      Education & Experience

      • High School Diploma
      • Technical Support Experience - 1 year or more
      • Experience with Autodesk AEC software preferred (basic knowledge, not required)
      • Experience with software support systems preferred (ticketing, CRM, helpdesk)
      • Experience working phones for dispatch or routing

      Knowledge, Skills & Attributes

      • Strong Typing Skills
      • Strong computer skills including Microsoft Word, Excel
      • Excellent communication skills, both verbal and written
      • Must be high energy, analytical and detail oriented
      • Self-Motivated and Curious with aptitude and drive for learning new software and hardware
      • Technical Awareness: ability to match resources to technical issues appropriately
      • To multi-task and adapt to changes quickly

      Hours: 8am-5pm PST

  • About the company

      Topcon Positioning Group designs, manufactures and distributes precise positioning products and solutions for the global surveying, construction, agriculture, civil engineering, BIM, mapping and GIS, asset management and mobile control markets. Its pr...