• Job Description

  Req#: REQ-176402

  Initial Posting Date:

  03/10/2025

  Application Deadline:

  03/23/2025

  Agency:

  Department of Consumer & Business Services

  Salary Range:

  $5,638 - $8,525

  Position Type:

  Employee

  Position Title:

  Software Tech (Information System Specialist 5)

  Job Description:

  Our mission...

  To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate.

  The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

  This position is with the Information Technology and Research (IT&R) Section of the Central Services Division. IT&R provides a broad range of specialized technical services in the areas of information systems, data analysis/dissemination, and computer/telecommunication services for a large, diverse agency. The staff support the collection, processing, analysis, and dissemination of statewide and regional data about workers' compensation, accident prevention, insurance, financial institutions, corporate securities, building codes, and senior health insurance benefits. The section supports a number of critical systems to meet the regulatory requirements for each program and interact with other state and federal agencies.

  This position is represented by the Service Employees International Union (SEIU).

  Recruitment Timeline:

  *These dates are approximate and are subject to change.*

  Recruitment closes: March 23, 2025

  1st round interviews: week of March 24, 2025

  2nd round interviews: week of April 7, 2025

  Anticipated start date: May 1, 2025

  What’s in it for you:

  • Rewarding work in a productive and creative environment

  • Colleagues who are passionate about public service

  • Work/life balance, 11 paid holidays a year, and a competitive benefits package

  • Advancement and learning opportunities that will help grow your career with the State of Oregon

  • Possible eligibility for the Public Service Loan Forgiveness Program

  This position is eligible for hybrid remote work on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular scheduled office hours are also required. This position may be required to work off-hours as necessary should serious problems occur or if systems must be maintained without affecting staff’s normal operations.

  Here’s what you will do:

  As a Software Tech, your duties will include:

  • Installing, configuring, and maintaining end user software on desktops and Citrix servers

  • Testing software products and installations

  • Ensuring applications are patched and updated for security, regulatory and policy compliance

  • Monitoring system performance, addressing performance problems, and recommending solutions to appropriate staff

  • Answering questions about system use

  • Researching user issues, contacting vendor support if necessary

  For a complete listing of the duties and responsibilities of this position, please review the position description by clicking here.

  Here’s what you need to qualify:

  Minimum Qualifications:

  • Four (4) years of information systems experience in endpoint management, user support, or software deployment

  OR

  • An associate degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field AND two (2) years of information systems experience in endpoint management, user support, or software deployment

  OR

  • A bachelor's degree in Information Technology, Computer Science, or related field

  Requested Skills:

  • Experience with System Center Configuration Manager (SCCM) or other automated deployment tool

  • Experience with automated patching and version compliance

  • Strong understanding of Windows 10 and 11

  • History providing excellent customer service

  • Strong communication skills (written and in person)

  Application information:

  • A resume and cover letter are required for this job posting . Please attach them in the “Resume / Cover Letter” section of the application.

  • Please ensure that you clearly demonstrate in your application materials that you meet the qualifications and requested skills listed above and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.

  • You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

  Additional information:

  • Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.

  • The salary range listed is the non-PERS eligible rate. If you’re already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay.

  • This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

  • Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.

  • We hire preferred workers! For more information, please visit our website: Preferred Worker Program.

  • The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

  Helpful links and contact information:

  Learn more about DCBS

  DCBS Career Fairs and Workshops

  Understanding the State Application Process

  Help and Support webpage

  For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov.

  DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity and inclusion webpage .

• About the company

  Oregon (/ˈɒrɡən/ ORR--gən) is a state in the Pacific Northwest region on the West Coast of the United States.

Notice