• Job Description

  Req#: JR25051145

  Join Manulife's Global Solutions Delivery team as a Software Technical Analyst, where you'll have the opportunity to work with an Agile, high-performing team in the L2 Application System Support Team. In this role, you will be instrumental in supporting application deployment, gathering business requirements, and performing data analysis to develop solutions that align with Manulife's standards. Your work will contribute to our mission of providing innovative and reliable financial services by ensuring systems function seamlessly and efficiently. With access to a competitive salary, professional development opportunities, and a values-driven culture, you'll be empowered to grow your career while making a significant impact on the future of financial services. Benefit from our commitment to inclusion, and help shape technology's role within our organization as we transition to cloud-based solutions.

  Position Responsibilities:

  • Collaborate with upstream and downstream systems to debug or troubleshoot data processing issues, and investigate SQL stored procedures, Informatica Workflows, CA WLA failures, and Perl scripts to support issue resolution and analysis for minor enhancements.
  • Track and resolve a high number of exceptions daily as part of operations support, using Agile methodologies to manage work and enhancements in JIRA.
  • Coordinate development efforts with the development team for major enhancements and ensure code deployments meet audit standards.
  • Contribute to shaping the future of technology within our group by helping transition to cloud-based solutions, staying current on standards, technologies, approaches, and methodologies.
  • Consistently apply the concept of continuous improvement to enhance processes and technologies, fostering innovation within the team.
  • Work Arrangement : This position follows a hybrid setup, requiring 3 days onsite every week in UP Ayala TechnoHub, Quezon City.
  • Shift Schedules: Willingness to work 9am to 6pm PHT and cover for teammates on a 4pm to 1am PHT shift if needed. Shift schedules may vary depending on business needs.

  Required Qualifications:

  • Minimum of 2 years of experience supporting systems at Level 2 (support).
  • Web app knowledge (Frontend and Back End web technologies, APIs etc)
  • Experience with relational database structures and methodologies, and SQL.
  • Ability to read JavaScript or any programming language (for code-level investigation).
  • Ability to create JavaScript-based monitoring scripts in a system such as New Relic.
  • Applicable degree or designation in Computer Science or equivalent experience.

  Preferred Qualifications:

  • Experience in the financial industry.
  • Cloud based technologies (Azure) – nice to have, not needed. We can train you.
  • Familiarity with other technologies (Nice to have):
    • MongoDB (Nice to have)
    • React JS / Node JS (Nice to have)
    • CA Workload Automation / job scheduling tools
    • ServiceNow / Jira / other workflow tools
    • Observability and Monitoring: New Relic, Devo / others

  When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

  About Manulife and John Hancock

  Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

  Manulife is an Equal Opportunity Employer

  At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

  It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

  Working Arrangement

  Hybrid

• About the company

  Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario, Canada.

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