• Job Description

  Req#: 393
  Join TravelNet Solutions as a Solution Engineer!
  
  At TravelNet Solutions (TNS), we combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset… to help property managers win! TNS is proud to be named an Inc.5000 Fastest Growing Company in America.
  
  This role is perfect for someone who is:
  -A self-starter with tremendous initiative and a strong work ethic
  -An excellent communicator and collaborator across functional teams
  -Eager to make a high impact at a product-driven company
  -Adaptable, quick to embrace change, and a fast learner
  -Skilled in creative and critical thinking
  -Detail-oriented, even in a fast-paced environment
  -Passionate about technology and innovation
  
  About TravelNet Solutions
  For over 21 years, TravelNet Solutions has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner.
  Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing list of native features, Track empowers hospitality professionals to achieve digital transformation and operational excellence.
  
  Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers:
  -Serve Others: Nurturing growth to help others succeed
  -Grit: Taking ownership and never giving up on what matters most
  -Create the Future: Innovating to disrupt the status quo
  
  Why Join Us?
  -Be part of a fast-moving, dynamic team focused on growth and success.
  -Work alongside a talented, collaborative, and supportive team.
  -Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution.
  -Help reshape the hospitality industry through technology and service innovation.
  
  Perks and Benefits:
  -Full medical, dental, and vision coverage
  -Flexible Paid Time Off
  -Unlimited access to professional training and development
  -Health Savings Account with up to a $2,000 annual match
  -Flexible work environment
  -Free life insurance and long-term disability coverage
  -Flexible Spending Accounts
  -Retirement plan with employer match
  -Free snacks and soda in the office
  -$150 quarterly gift for personal use
  -Competitive wages
  -Work with an amazing team!
  
  Summary
  The Solution Engineer (SE) is responsible for conducting client deep dives during the Sales process. They will evaluate and document clients’ current tech stacks, workflows, SOPs, and pain points with their current Property Management system for use in the implementation process. During the demo and deep dive process, the SE will identify areas of improvements and any trade-offs or gaps that might exist with implementing Track. The SE will use their sales prowess and technical knowledge to translate client needs into formal high-level specs for complex technical systems and estimating the work effort needed to complete those specs. The SE will also scope continuous optimization opportunities with current Track customers. They will work to identify ways to improve business processes in Track, document the optimizations, translate them into a scope of work, and estimate the effort to complete those opportunities.
  
  This position will require up to 35% travel and hours will vary depending on client schedules and availability.
  
  Responsibilities
  Conduct client deep dives, and demonstrate and highlight theTrack platform
  Deliver implementation and consulting services, to meet the Track design and deliverables
  Create high-level project Scopes of Work and hours estimates to be used by sales and by professional services
  Own and resolve complex customer-reported product escalation issues
  Support Customer Success and Account Management by creating client facing and internal documentation
  Conduct technical health checks to ensure optimal platform performance, configuration, and utilization; flag potential technical challenges
  Serve as a liaison between the customer and the Track Professional Services team before and during the implementation, while identifying opportunities for technical training, configuration adjustments, and continuous optimization for existing customers
  Facilitate communication and collaboration between the Track sales team and other departments
  Identify additional needs within the client’s environment that can be resolved with Track solutions
  Inform customers of new features and help integrating them into their workflows for enhanced efficiency
  Serve a subject matter expert on Track during the sales process, and cross-functionally
  Be the API subject matter expert for internal and external stakeholders; provide API-related support via ticketing system and/or other escalation methods for customers, integrated partners, and internal stakeholders
  
  Cross-Functional Collaboration
  Sales: Support pre-sales activities as needed net-new sales
  Customer Success: Ensure the technical success of customers, assist with technical escalations, and support growth initiatives. Facilitate bi-weekly Office Hours and prepare business review presentations.
  Support: Collaborate to resolve escalated tickets and ensure a smooth issue resolution process for technical challenges
  Partners: Provide API-related support and product-related knowledge to integrated partners as needed
  Product/Engineering: Share customer feedback, participate in technical discovery sessions, and collaborate on product improvements.
  Professional Services: Identify training opportunities, technical configurations, and ongoing optimization efforts for customers.
  
  Minimum Qualifications
  5+ years of technology experience in sales engineering and implementation
  Understanding of TrackSuite: TrackPMS, Track Pulse, TrackRevenue, TrackDistribution, and Track eCommerce
  Proven experience in requirements capture, analysis techniques, and process improvement approaches
  High dynamic range in work output, from strategic thought through operational implementation
  Demonstrated capability as a hands-on team player
  Strong interpersonal, presentation, negotiation, and written/verbal communications
  Extensive understanding of sales methodologies
  Demonstrated capability in learning and communicating new technologies and solutions
  Excellent personal organization and ability to prioritize and carry out multiple tasks
  Comfortable working without routine supervision
  Adept problem solving and analytical skills
  Able to quickly adapt to new technologies and concepts in an evolving business environment
  Proficient understanding of the Vacation Rental industry
  Resilience, flexibility, and eagerness to try innovative approaches
  Positive and focused attitude coupled with a great work ethic, and a desire to grow and learn new things
  Bachelor’s degree in Information Technology or an equivalent preferred
  
  
  Diversity and Inclusion:
  We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.
  
  Compensation:
  The typical starting salary range for this position is: $80-90k.
  The actual salary offer will consider multiple factors, including skills, experience, education, and location. Please note that the salary reflects the base amount only and does not include total compensation, such as discretionary bonuses and benefits.
  
  

• About the company

  TravelNet Solutions is transforming the way hospitality works. Providing cloud software and solutions for hotels, resorts, and vacation rentals.

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