• Job Description

  Req#: 3044

  The Solutions Consultant is responsible for providing product, technological and design consultancy and sales support to increase revenue in a specified region from Enterprise and Compliance Recording Software and Services bookings through direct and channel customer accounts.

  • Monthly bookings and revenue generation
  • Technical Accuracy for System Design, Services Pricing, Product Enhancements
  • Product Knowledge and Design ability for relevant products
  • Process Adherence for Quoting/Configuration, Design and Handover to Professional Services
  • Partner Sales and Presales Enablement
  • Specific MBOs (Management by Objective) as agreed with Manager

  Qualifications

  General & Industry Specific

  • I.T. background, with experience of working in software related business, Financial Trading or Unified Communications and contact centre environments
  • Prior experience in a Pre-Sales role with a Telecommunications solutions provider.
  • Solid Business background including strong communication (verbal and written), analytical and consulting skills
  • Knowledge of Verint and Verint partners
  • Knowledge of competitor organisations and products
  • Unified Communications overall Technical Architecture
  • Knowledge of the Trading and Public Safety markets an advantage

  Environment

  • Fast-paced, changing, revenue focused environment

  Product / Technical

  • Solid understanding of contact center software, CCaaS, UCaaS, and applications
  • ACD/PBX, IVR, CTI, Data Networking, IP protocols and VOIP technology

  Professional / Task

  • Able to work independently under general direction towards predetermined longer-term goals
  • Ability to work as part of a team, building supportive and collaborative relationships with colleagues in order to meet Verint’s objectives
  • Ability to navigate through customer and partner organisations
  • Ability to map Verint strategy to customer strategy
  • Ability to relate business issues to technical solutions and technical issues to business solutions
  • Ability to map technical and commercial value
  • Ability to relate to customer issues and capable of assisting partners on how to apply solutions to meet the needs of customer specific environments

  Personal

  • Motivated to learn quickly
  • Experienced in travelling assigned region as and when required and at short notice

  Specific Qualifications & Accreditations

  Desirable:

  • Degree level education in relevant discipline
  • Relevant industry qualifications

  Responsibilities

  Product Knowledge

  • Developing in-depth knowledge in core recording and compliance products and at least one area of specialisation (as agreed with Manager).
  • Proactively learn the technology, application, and process of current and new product releases.

  Solution Proposal

  • Deliver presentations and demonstrations using the Enterprise and Compliance Recording Product Suite to show how customer initiatives and requirements can be met.

  Solution Design

  • Produce accurate and complete design documentation to reflect proposed solutions and enable transition to Professional Services teams.
  • Ensure all customer requirements, points of integration and pre -requisites/assumptions are well defined
  • Ensure solution proposed will meet the requirements of the customer

  Documentation

  • Author responses to Customer / Prospect RFPs, RFIs and Requirements documents (or Co-Author with partners)

  Knowledge and Expertise

  • Maintain and develop and understanding of key industry trends and competitors in assigned region
  • Maintain and further development of knowledge on Verint portfolio and solutions

  Partner Enablement

  • Maintain regular contact with the Partner’s Pre-Sales team via conference calls, Webinars and face to face meetings for continued knowledge sharing, and in order to maximise their ability and desire to sell Verint products and services.
  • Educate partners to enable them to develop equivalent knowledge and capability on the Verint solutions.
  • Pass on the Verint Sales and Discovery methodology to the Partner sales/presales team to identify prospect/customer key business requirements, pains functions and processes.

  Process Improvement

  • Contribute to process improvement initiatives including developing new template documents, design information, approaches and processes
  • Provide ongoing Pre-Sales support and education to partners to develop their skills and self sufficiency
  • Act as a conduit between the market and Verint, bringing in information about market needs and opportunities and disseminating information about Verint product and services to increase market awareness of Verint

• About the company

  Verint Systems is a Melville, New York-based analytics company which was founded in 2002.

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