• Job Description

  Req#: R20169

  At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

  
  We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

  We actively look for prospects who:
  • Are passionate about client success.
  • Enjoy collaborating with others.
  • Strive to exceed expectations.
  • Move boldly in the quest for superior and best in market solutions.

  Job Description:

  You are:

  A team player able to work with a group of subject matter experts to provide shipping solutions support for a diverse customer base through multiple channels. You are a highly organized individual who can drive content creation to improve our knowledgebase for internal and external clients.

  You will:

  • Inbound and outbound phone and email support

  • Utilize remote and virtual technology to solve customer issues

  • Troubleshooting hardware, software, SaaS solutions, and multi-function devices

  • Create/provide documentation/articles for web self help

  • Analyze customer databases and develop reports

  Your background:

  As a Tier 2 Integrated Solutions Support Desk Agent, you have:

  • Software technical support experience (ideally cloud software)

  • Knowledge of computer software, operating systems

  • Working knowledge of windows OS and Networking topologies/functions

  • Highly organized and able to track and monitor all your open cases and work queues with minimal guidance/direction

  • Strong communication and customer service skills

  • Must be able to work an 8-hour shift (plus meal break) M-F, between the hours of 7am – 7pm CST

  Preferred:

  • Knowledge of Logistics and Carrier Requirements

  • IT Help Desk/software support experience

  • A+/N+ preferred certifications

  • Experience onboarding using Microsoft Teams or other presentation software

  • Salesforce experience or experience using other CRM tool

  Our Team:

  Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

  Development:

  Pitney Bowes offers the opportunity to develop and grow your career. In this role you will have the chance to gain new skills and experiences, which will help you move into other positions.

  To grow into a Systems Engineer, you will need to:

  • Field Tier 1 escalations in at least two Integrated Software Solutions

  • Continuously exhibit Quality Assurance (QA) scores above 90%

  • Show Auto-in urgency by maintaining Agent Service Levels above 70%

  • Provide documented Employee Development in Technical and Leadership disciplines

  • Display Client focus by sustaining NSAT scores above 84%

  We are also focused on planning and preparing for the future, and developing our people to have the skills needed for the changing world we live in. Skills that can be developed to help ensure future success include:

  • Database Administration

  • JavaScript

  • Microsoft Office 365

  • Business Analysis

  • Network Administration

  Compensation:

  The wage range for this position is $14.24 - $26.70 per hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

  We will:

  • Provide the opportunity to grow and develop your career
  • Offer an inclusive environment that encourages diverse perspectives and ideas
  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization
  • Offer comprehensive benefits globally (PB Live Well)

  Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

  All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

  All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

• About the company

  Pitney Bowes is an American technology company most known for its postage meters and other mailing equipment and services, and with expansions into e-commerce, software, and other technologies.

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