• Job Description

  Req#: JR-05303

  Determined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you! At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want you to join our team!

  Posting Close Date: January 14, 2024

  At South Bow, we do one thing, and we do it well: safely moving oil between some of the world’s most critical markets. We’re building our high-performing team with versatile thinkers who thrive on solving big challenges together. If you’re ready for a position where your skills are highly valued and your work is incredibly important, we want to meet you. Bring your talents to a streamlined energy company, dedicated to operational, commercial and safety excellence as we pursue our critical purpose of delivering the energy people need.

  On July 27, 2023, TC Energy announced the intention to spin off our Liquids Pipelines business and separate into two independent, investment-grade, publicly listed companies – TC Energy and South Bow. Please note that all hires will continue to be formally employed by a TC Energy employing entity until the separation is complete.

  The Opportunity

  Reporting to the Vice President of Information Services, the Infrastructure Operations Manager is a critical role responsible for leading the Infrastructure Operations support functions across the organization. This role is responsible for the activities involved in the setup, design, configuration, deployment, and maintenance of the IT infrastructure that supports business services. The Manager Infrastructure Operations will oversee all matters relating to Operations and Service Desk management and ensure continuous process improvement and service level standards to achieve optimal efficiency, increase productivity and meet high customer expectation and satisfaction. Oversight of cloud compute environments, physical data center infrastructure, network operations across North America, as well as service delivery for end user environments.

  The role requires an individual with an impeccable track record of developing and implementing strategy, improving team performance, and achieving results by building a responsive and accountable team. This role will be accountable for ensuring the team is effectively positioned and managed to provide support services and will have accountability to ensure safe and reliable operations are achieved to meet business objectives.

  
  What you’ll do

  Identify resource requirements, capabilities, and skillsets required for Infrastructure Operations. This includes the selection and staffing of a new organization.

  • Lead a team of Infrastructure and End User Services professionals establishing work priorities, provide direction, coaching, feedback and support of development goals and targets to individuals.
  • Direct the planning, financing, implementation, and maintenance of South Bow’s infrastructure, including:
    • Providing technical expertise (i.e., tactical, and operational) on evaluation, selection, implementation, and maintenance of information systems
    • Partnering with the leadership team on strategic technology initiatives and projects to forecast costs, equipment, and resources. Understand the trade-off and risks associated with technical debt
    • Establishing and monitoring the infrastructure metrics to track productivity, quality, service levels, and resource utilization, to collect the voice-of-the-customer data, and to enable projects to be on schedule and within budget
    • Oversee the design, implementation and maintenance of South Bow’s network infrastructure, data center, cloud infrastructure and end user computing.
    • Ensuring the availability, performance, and scalability of South Bow’s technology systems.
    • Managing day-to-day activities and planning of network and data center / cloud engineers and technicians team.
    • Developing and implementing policies and procedures for network, data center / cloud management.
    • Monitoring and analyzing network and data center / cloud performance and capacity management.
    • Maintaining and verifying annually the team’s Disaster Recovery Plan.
    • Build out new DevOps function and put in place processes and delivery framework.
    • Manage local wired and wireless networks, wireless bridge and connectivity .
    • Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.
    • Perform Moves, Adds, and Changes with employees.
    • Manage IT assets including PC’s, monitors, phones, printers, projectors, scanners and cell phones.
    • Management and oversight of installs, configuration of new and existing servers and network infrastructure.
  • Develop and manage budgets for operations, including capital expenditures and operational expenses. Monitor and control costs while optimizing resource allocation.
  • Oversee relationships with vendors and service providers to ensure they meet service level agreements and deliver quality services. Negotiate contracts and agreements as needed.
  • Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
  • Develop and maintain emergency response plans to address unexpected events that may affect compute and data center operations.
  • Have direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
  • Work with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure. Ensure compliance to both internal and external SLAs.
  • Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures.
  • Monitors business critical processes and systems.
  • Plan and implement upgrades needed to maintain service levels.
  • Develop and lead the replacement of infrastructure at end of life.
  • Management of testing and analysis of all components of network and server infrastructure components.
  • Responsible for infrastructure roadmaps and disaster recovery services to mitigate future service interruptions.
  • Responsible for providing strong leadership for all matters relating to operations and Service Desk support, ITIL/ISO processes/guidelines to achieve service excellence.

  Minimum Qualifications

  • Bachelor’s degree in Computer Science, Engineering, Information Science, Information Technology or relevant degree,
  • 10 years of varied and progressive technical professional experience in the IT infrastructure field.
  • Proven track record of handling IT and ServiceDesk operations and infrastructure support escalations (e.g. network systems, storage).
  • Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues.
  • Information Technology Infrastructure Library (ITIL) qualification will be advantageous.
  • Effective and influential communicator with a proven track record of agile, innovative and transformative business results.
  • Ability to work in a fast-paced, rapidly growing environment while balancing multiple, sometimes competing priorities successfully.
  • Ability to work to overcome obstacles and/or plans for contingencies.
  • Ability to review performance and progress on a regular basis through metrics and KPIs to ensure the team is achieving required results.

  Preferred Qualifications

  • Maintain positive working relationships and open communication channels with other teams and domains and ensure work processes are in place for well-planned end-to-end service management.
  • Ability to interact at all levels of the company and to discuss and present complex topics in a variety of settings and to varied audiences.
  • Experience in building and leading high-performance teams.
  • Ability to work effectively in both an insourced as well as outsourced operational delivery model.

  To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico.

  About our business

  TC Energy is a leading energy infrastructure company in North America. We have three complementary businesses of natural gas pipelines, liquids (oil) pipelines, and power generation. Our operations span three countries, seven Canadian provinces, and 34 U.S. states.

  
  TC Energy is an equal opportunity employer.

  Learn more

  Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

  Thank you for choosing TC Energy in your career search.

  * Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.

  * Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

  * All positions require background screening. Some require criminal and/or credit checks to comply with regulations.

  * TC Energy is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting careers@tcenergy.com.

• About the company

  TC Energy Corporation is a major North American energy company, based in the TC Energy Tower building in Calgary, Alberta, Canada, that develops and operates energy infrastructure in Canada, the United States, and Mexico.

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