• Job Description

  Req#: 51097

  Job Details

  Job Location: Blackberry Mountain - Walland, TN

  Position Type: Full Time

  Salary Range: $16.00

  Travel Percentage: None

  Job Shift: Day

  Description and Qualifications

  The Spa Coordinator is responsible for providing 5-star service to our guests when they are visiting the spa, and attending to their needs, multi-tasking with the daily operation of front and back of house in the Spa. This position is the first and last person our guests encounter when planning and visiting the spa. This position is considered to be the first and last impression of the Spa for all guests visiting or receiving treatments.

  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Book spa appointments for all leisure and group guests
  • Create new books
  • Deliver paperwork to the front desk each evening and pick up daily shift report in the morning
  • Answer all incoming phone calls and retrieving messages from Voicemail
  • Coordinate therapist, nail techs, and Esthetician schedules
  • Ensure that the Look of the Spa meets Blackberry Mountain standards
  • Assist in the stocking and restocking of towels, linens, and other spa related items within the spa
  • Complete confirmations for spa treatments and products in a timely manner
  • Oversee all billing and ticket functions
  • Responsible for opening and closing the spa
  • Assist with picking up and dropping off each days laundry
  • Answer guests questions about the spa and Blackberry Mountain
  • Read daily traces and share pertinent information with therapists. Create new traces when necessary
  • Balance book for following day and logging services in the network spreadsheet
  • Verify the accuracy of current days services in Fidelio
  • Assist with inventory counts as needed
  • Make Maintenance and Service requests as needed
  • Coordinate guest transportation
  • Sale of spa treatments and products
  • Assist with stocking retail
  • Promote in-house sales to fill in available services daily
  • Greet all guests and assist them as necessary
  • Order spa office supplies as needed
  • Assist with maintaining cleanliness within the spa facility
  • Complete daily task list

  Must comply with all company policies and procedures.

  To perform the essential functions of this position regular and consistent attendance is required.

  Must be able to work well with other Team Members, Managers and interact with our guests.

  Must have the flexibility to work nights and weekends.

  EDUCATION and/or EXPERIENCE

  • High school diploma or equivalent
  • Microsoft Office computer skills

  LANGUAGE SKILLS

  • Must have excellent written and verbal communication skills
  • Must be able to communicate effectively with guests, managers, and team members

  MATHEMATICAL SKILLS

  • Basic knowledge and understanding of math

  REASONING ABILITY

  • Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

  PHYSICAL DEMANDS

  • Must be able to lift up to 35 lbs.
  • Must be able to stand for extended periods of time
  • Must be able to operate a company vehicle or golf cart

  WORK ENVIRONMENT

  • 5,200 acres of Blackberry Mountain property
  • Must be able to work in a calm and quiet spa setting

  About Blackberry

  
  

  Blackberry Farm and Blackberry Mountain are joined together with our core belief that our teams are at the heart of all we do. At Blackberry, we see ourselves as family, focused on our 18 foundations uniting us in our mission to support Legendary Hospitality, Memorable Experiences, and Generational Sustainability.

  Blackberry Mountain provides a world-class hospitality experience for our guests. Our attention to every detail, impeccable service, unique activity offerings, and outstanding cuisine has helped Blackberry Mountain earn its pedigree as one of the most celebrated small luxury resorts in the world.

  Blackberry Mountain is an Equal Opportunity Employer.

• About the company

  Blackberry Farm, a luxury hotel and resort situated on a pastoral 4,200-acre estate in the Great Smoky Mountains, is one of the most celebrated small luxury resorts in the world.

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