• Job Description

  Req#: 21958

  Job Details

  Level: Entry

  Job Location: NC - The Umstead Hotel and Spa - Cary, NC

  Position Type: Full-Time/Part-Time

  Education Level: High School

  Salary Range: $12.50 - $12.50 Hourly

  Travel Percentage: None

  Job Category: Front Desk

  Description

  Job Description:

  • Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked

  • Makes appointments for al a carte services and packages...for immediate as well as future appointments

  • Acts as a resource for all policies, programs, services/activities in the spa, retail items, cancellation policies, membership sales, etc. plus those of the hotel.

  • Continually strives to understand all the services, products and sales items in the spa and the hotel

  • Prints daily schedule

  • Prints package guests schedules for the day

  • Print service providers schedules for the day

  • Monitors the daily appointments so the proper number of staff are on duty

  • Prepares daily reports as requested

  • Prepares all receipts for services and retail sales

  • Monitors all monies for services and retail sales

  • Promotes and sells gift cards

  • Works with accounting for proper billing procedures

  • Answers the telephone and direct calls as appropriate

  • Serves as a back-up to the Spa Attendant position by welcoming and greeting all guests at issuance desk; issuing robes, slippers and lockers for guests taking spa services and generally being familiar enough to cover opening, closing and daily duties of that position.

  • Maintains knowledge of all treatments and products and has the ability to explain treatments to guest

  • Assists Supervisor in performing scheduled inventory of reception desk stations, future’s office and retail area for proper ordering

  • Stays up-dated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel

  • Ensures a pleasant visit for each guest

  • Maintains effective guest relations

  • Maintains cleanliness and neatness of the spa

  • Performs special projects delegated by the Spa Director or designate

  • Performs whatever is necessary to ensure and maintain a pleasant visit for each guest

  • Conducts tours of the facility when needed

  • Assists management and co-workers as requested/needed

  • Assists in training new Reception/Retail team members as requested

  • Assists with special projects/events as requested

  • Attends all departmental, spa and property meetings and training sessions

  Qualifications

  
  

  • High school diploma or equivalent required
  • Secretarial skills desired, e.g., typing, filing, etc.
  • Must attend product knowledge training
  • Computer software skills required
  • First Aid and CPR training desired, but not necessary

• About the company

  Located on acres of lakefront landscape in Cary, The Umstead Hotel and Spa is a blissful getaway featuring luxury accommodations, dining and a spa.

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