• Job Description

  Req#: 11450

  Spa Group & Retail Manager ($55,000/ annually)

  Broadmoor, Colorado Springs, CO 80906, USA Req #11450

  Tuesday, January 30, 2024

  Spa Group and Retail Manager

  Job Pay Range: $55,000/annual salary

  Job Summary:

  The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

  As a member of the Spa team, this role will be responsible for promoting spa revenue growth and yield management through driving additional revenue with primary emphasis on all Broadmoor group business. This is to include all group business from The Broadmoor, Emerald Valley Ranch, Cloud Camp and The Fly Fish Camp.

  Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.

  What you will be doing:

  • Model and consistently display the behaviors and attitudes of character and competence to maximize trust and further The Broadmoor’s mission, vision, and values.
  • Achieve 100% of spa booking goal.
  • Spend 70% of time on direct sales contact through phone calls, meetings, events, written communication and following leads.
  • Work in conjunction with The Broadmoor sales and conference teams identifying new business opportunities.
  • Daily communication with Spa Director regarding the needs of confirmed group business and yield management opportunities.
  • Follow-up leads for corporate sales from other sales and/or conference managers.
  • Maximize participation of corporate groups in The Spa through active contact of confirmed groups, direct participation in site and arrangement visits, and continued coordination and up-sale with meeting planners.
  • Communicate “spend” opportunities scenarios to maximize Spa usage.
  • Create, maintain, and manage all group business within the spa to include but not limited to spa contracts, spa booking [blocks], spa listing for groups and actualization for groups.
  • Attend all pre-cons and/or planning visits with groups as needed.
  • Develop and maintain documentary tools that measure the effectiveness of sales and booking pace.
  • Follow trends and stay current in spa marketing, service, and protocols.
  • Model superior guest relations always.
  • Work closely with the Spa Director to ensure smooth operations of the spa including opening and closing duties, ensuring quality standards throughout all sections of the Spa and acting as the manager on duty.
  • Prepare inventory reports and conduct inventory when directed.
  • Organize and maintain stock, back stock, and display merchandise.
  • Prepare purchase orders.
  • Conduct or oversee product knowledge training.
  • Perform as a Cashier/Spa Concierge, as needed, based on business demand.
  • Assure prompt mail-order responses.
  • Provide full service to guests (be able to make and modify spa appointments as well as conduct retail sales).
  • Be flexible and positive to changes required to enhance guest experience or to meet the fiscal needs of the organization.
  • Provide friendly and professional service to all internal and external guests and always exhibit a positive attitude.
  • Willingness to work in a fast-paced, team-oriented environment
  • Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
  • Other duties as assigned

  This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

  What we are looking for:

  • Bachelor’s degree from a four-year college or university, and/or two to four years related direct sales and marketing experience. Spa management experience considered a plus.
  • Supervisory experience a plus. This role will be responsible for overseeing Spa/Salon and fitness areas and will act as the manager on duty when needed.
  • Experience with Microsoft Office Suite (Word, Excel, Outlook), accounting software, inventory software, payroll systems, and order processing systems
  • Enthusiastic, friendly, and energetic team member who works well with others
  • Strong interpersonal communication skills
  • Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times

  *Reasonable accommodations will be made for individuals with disabilities*

  Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

  Why Choose the Broadmoor (Benefits)

  Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

  • Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
  • Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

  The application deadline for this position is February 29h , 2024, to be considered. We encourage applicants to apply early for full consideration and this posting will remain open until filled.

  Other details

  • Pay Type Salary

  Apply Now

• About the company

  The Broadmoor is a hotel and resort in the Old Broadmoor neighborhood of Colorado Springs, Colorado.

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