• Job Description

  Req#: 2054862
  VillaSport Athletic Club and Spa offers an exciting and fulfilling career opportunity for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented Spa Director candidates with superb leadership, excellent customer service skills, and a passion for health and wellness who want to grow with us. We offer a fantastic work environment, competitive wages, and a generous benefits package.
  POSITION SUMMARY :
  This position leads the team of Spa Associates and Spa Providers and manages the spa desk and operations of the VillaSpa department, ensuring that all VillaSport members and guests receive five-star service when visiting the spa.
  COMPENSATION AND BENEFITS INCLUDE:
  • Hourly rate of pay, based on relevent experience to the role. Full-time hours Wednesday through Sunday.
  • PTO.
  • Full benefits package.
  • 401K with dollar for dollar match up to 4%.
  • Complimentary club membership.
  • Discounts on club products and services.
  RESPONSIBILITIES INCLUDE:
  • Operate the VillaSpa department efficiently, effectively and with five-star service.
    • Warmly welcome all members and guests when they arrive and offer a fond farewell when they depart.
    • Answer incoming calls and emails promptly, provide accurate information and handle requests as appropriate.
    • Sell spa merchandise, assist customers in the shop, and employ suggestive selling.
    • Inform and prepare your Spa team for each day’s calendar of appointments/events/parties, etc.
  • Work at the Spa reception desk, multi-tasking reception duties and Supervisor duties.
  • Schedule Spa Providers based upon demand and occupancy trends – maximize Providers’ service time and minimize down time.
  • Together with Senior Spa Providers, ensure all service protocols are trained and followed.
  • Maintain Spa facilities, equipment and amenities in five-star condition at all times.
  • Creatively drive revenues; attract new clients and retain/sell more to existing clients.
  • Work with National Spa Director, GM and Home Office marketing team to promote spa services, gift cards, events and special holidays like Valentine’s, Mother’s Day and Christmas.
  • Ensure accurate POS transactions for all purchases and session/package redemptions.
  • Carefully manage all expenses, from labor to COGS to back bar/other supplies, to achieve targeted net profit.
  • Manage the spa retail purchasing and inventory process, per SOPs.
  • Regularly audit the spa pages on the VillaSport web site to ensure accuracy.
  • Handle all client requests or customer service recovery opportunities in a timely and professional manner.
  QUALIFICATIONS:
  • Five-star customer service and problem-solving skills.
  • Excellent communication and selling skills.
  • Proficient computer skills; able to learn new software and systems efficiently.
  • Experience working for or managing a day spa.
  • Experience working for a high-end, high-touch, service-oriented business is a plus.
  • Experience leading a team and being a part of a high-performing team.
  • Servant leadership mindset.
  • Outgoing, friendly personality with ability to work with and serve all kinds of people.
  • Responsible and accountable; self-motivated.
  • High energy with a positive outlook.
  • Goal-oriented and resourceful.
  • College degree, progress toward a college degree, or equivalent skills gained through experience.
  • First Aid/CPR certificate required within 90 days of hire date.
  For more information about VillaSport, please visit our website at www.villasport.com
  
  Please include a resume along with your hourly rate pay range requirements.

• About the company

  We would love to welcome you to VillaSport - the only place where fitness, family and community all come together.

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