• Job Description

  Req#: 49623

  Position Purpose:

  Responsible for supervising the daily activities and duties of spa operation. Provide leadership to reach employee and guest satisfaction. Functions include; employee observations, training, and maintaining the Spa SOP standards of service.

  Essential Functions:

  • Employee relations, training, staff productivity, standards, and guest satisfaction issues.
  • Display a high level of maturity, discretion, tact, judgment and the ability to deal with confidential matters
  • Maintain knowledge and understanding of treatments/physiological effects/contraindications.
  • Conduct monthly one on one meetings with direct reports
  • Interview prospective employees initial interview and make hiring recommendations to Spa Manager or director.
  • Audit time and attendance.
  • Order approved staff inventory
  • Assist Spa Attendants and Receptionist with guest experience by answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours.
  • Create schedules for specific assigned team with appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc.
  • Required to have an operational knowledge of spa software, Microsoft applications, and email.
  • Act as a resource between employees and Spa Operations Manager to resolve work related conflicts. Review and advice on the appropriate resolution to problems, ensuring policy and procedures are consistently followed.
  • Use constructive feedback, motivation and short and long-term intervention to address problems that affect job performance.
  • Assist in maintaining appropriate pars of linens and back bar products.
  • Identify and recommend solutions when the department faces survey performance negative shifts.
  • Inform appropriate management of situations that may require further attention. This includes but is not limited to: safety issues and concerns, OSHA compliance, ADA compliance, legal compliance, sexual harassment including employee and guests. Follow up to ensure resolution is achieved.
  • Maintain an attitude and philosophy consistent with the Caesars Entertainment mission, vision and values.
  • Work in a fast paced environment while maintaining a calm appearance.
  • Perform all other projects and responsibilities as required.
  • Comfortable around guests in a state of undress.

  Specific Job Knowledge, Skills, and Abilities:

  • Previous Spa experience Recommended (1-2 year minimum)
  • High school diploma or equivalent
  • Excellent, reading writing and oral proficiency in the English language
  • An energetic, forward thinking and creative individual with high ethical standards and an appropriate professional image.

  Supportive Functions:

  • Ability to troubleshoot and problem solve
  • Attention to detail
  • Cooperative and friendly attitude
  • Ability to be efficient in a fast paced environment
  • Participate in scheduled meetings as requested
  • Ability to utilize computer programs including: Spa soft, Microsoft Word, Excel, and Outlook.

  Language Skills:

  • Must possess excellent verbal and written communication skills.
  • Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of employees, executives and/or community leaders.
  • Must be able to read, write and interpret inventory, purchasing, hospitality related terminology, Spa related terminology including the various treatment modalities, equipment, and products.
  • Must have the ability to respond effectively to the most sensitive inquiries or complaints.

  Other:

  • Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility
  • Must comply with rules and regulations for the safe and effective operation of the facility
  • Maintains a friendly pleasant and professional demeanor and appearance at all times
  • Passion and desire for excellence
  • Encourage mutual respect among employee by setting positive examples.

  Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

  Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

  As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

• About the company

  Caesars Entertainment, Inc. was a Paradise, Nevada based business that was the largest owner, operator and developer of casinos throughout the world.

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