• Job Description

  Req#: R1575582

  Working with Us
  Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

  Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

  Summary:

  The Operations Specialist, Scheduling and Cell Logistics will be responsible for monitoring patient treatment schedules for the manufacturing of BMS’s clinical and commercial autologous cellular immunotherapy products. They will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.

  The primary duty of the Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.

  Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

  The position is office-based in Seattle, WA with in-office attendance is required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.

  Position shift time is 9:30 am – 6:30 pm PST local.

  Overtime may occasionally be required as assigned.

  Weekend and holiday on-call support is required as assigned.

  Travel is possible and will not exceed 10%. International travel will not exceed once per year.

  Responsibilities:

  • Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners

  • Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics

  • Monitor collection, delivery, transportation, and manufacturing activities

  • Troubleshoot and develop plans of action for issues throughout the patient journey

  • Interact with internal and external stakeholders over the phone and email

  • Ensure a positive end-to-end customer experience

  • Execute escalations and facilitate product returns and product replacements

  • Input and maintain transactional data related to patient schedules within BMS’s scheduling system

  • Document feedback from customers and partners as received

  • Actively participate in tactical and other meetings as assigned

  • Facilitate daily operations activities and meetings including shift turnover on rotating basis

  • Provide real-time scheduling portal support to external users

  • Monitor and triage requests and issues within the case management system

  • Provide on-call and holiday support as assigned

  • Comply with applicable SOPs, work practices, and other documentation

  • Accountable for individual performance

  • Execute project tasks as assigned

  • Execute working groups tasks as assigned

  Qualifications:

  • Bachelor’s degree or 3 years of work experience

  • Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

  • Highly self-motivated, self-aware, and professional

  • Demonstrated ability to work independently and in groups

  • Flexible in responding to quickly changing business needs

  • Exceptional customer service orientation

  • Skilled at managing tense situations and de-escalation

  • Eager to work with teams from other regions and cultures

  • Proven ability to share workspace for independent and collaborative work

  • Strong sense of ownership and accountability

  • Fluent reading, speaking, and writing skills required in English

  The starting compensation for this job is a range from $60,000 - $76,000 , plus incentive cash and stock opportunities (based on eligibility).

  The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed.

  Final, individual compensation will be decided based on demonstrated experience.

  Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit our Working With Us (bms.com)

  Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

  #LI-Hybrid

  If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

  Uniquely Interesting Work, Life-changing Careers
  With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

  On-site Protocol
  Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

  BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.

  BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

  BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

  Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

• About the company

  BMS' primary R&D sites are located in Lawrence, New Jersey, New Brunswick, New Jersey, and Redwood City, California; with other sites in Devens and Cambridge, Massachusetts, East Syracuse, New York, Braine-l'Alleud, Belgium, Tokyo, Japan, Bangalore, In...

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