• Job Description

  Req#: R18560

  Position Specialist, Client Solutions

  Department CTS client services and implementation

  Reporting Manager Level Associate Manager

  Location Hyderabad

  Shift Timings Rotational

  ABOUT FACTSET

  FactSet combines hundreds of databases into a single, powerful information system. It is a one stop source for financial information and analytics for business analysts, portfolio managers, investment bankers / management firms and other financial professionals to analyze companies, portfolios, markets & economies. Founded in 1978 and operating from 64 locations worldwide employing nearly 9500 people, FactSet has over $1.3 Billion in annual revenues and is headquartered in Norwalk, Connecticut. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS and is also dual-listed on the NASDAQ under the same symbol.

  VALUES THAT DEFINE OUR CULTURE

  We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

  Diversity

  At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

  DEPARTMENT BRIEF

  Content & Technology Solutions (CTS) is the industry-leading provider of FactSet and third-party content. CTS focuses on three pillars of Connected Content, Digital Delivery, and Client Workflow Solutions, with a focus on client and provider partnerships. CTS clients seamlessly access organized and connected data that is easily discoverable and delivered via various technologies and formats that meet the needs of our client's workflows. By enabling our clients to utilize their preferred choice of industry-standard databases, programming languages, API’s and data feeds, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $200M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feeds, Exchange Data Feeds, OnDemand/APIs, Cloud Deliveries, Cornerstone and User Defined Feeds, and Benchmark Feeds.

  Due to our continuing growth, we are seeking highly skilled and motivated individuals to join our Content & Technology Solutions group as Specialist, Client Solutions

  A career with Content & Technology Solutions group is a unique opportunity to gain a breadth of knowledge and experience within the Financial-Technology industry which will lead to further exciting career opportunities.

  You will be given immediate responsibility working directly with global clients to provide intelligent solutions for their queries and challenges and developing your expertise on CTS range of products and processes. Moving forward, you will be managing implementation projects and key accounts, delivering innovative business solutions to new and existing clients.

  Responsibilities in this role include, but are not limited to:

  • Providing intelligent solutions and support to clients globally
  • Project management and new client implementations
  • Client relationship management
  • Working closely with product development for innovative solutions
  • External and internal training
  • Assisting pre-sales process

  JOB REQUIREMENTS

  • Current Management Level should be “50-Sr Specialist" OR "55 Specialist" please note designation offered if selected, would be purely based on your experience and performance in the interview.

  • Minimum Current designation experience should be 18 months

  • Minimum total experience should be 24 (18 instead) months.

  • Employee should not be promoted in the last 6 months.

  • Minimum Rating should be Performed Exceptionally, Exceeded Goals, Achieved Goals in the last three quarters or Annual (whichever applicable).

  • Employee should not be in PIP in the last 3 quarters.

  • A relevant master’s degree or equivalent (Finance + engineering is ideal)
  • Relevant experience is preferred
  • Experience in one or more programming/query languages - or a relevant experience demonstrating strong technical aptitude
  • Good financial knowledge
  • Strong numerical, analytical, and problem-solving skills
  • Exceptional written and verbal communication skills
  • Desire to learn and work with new technologies
  • Enthusiasm and drive to excel in a technical client-facing role

  OTHER PREFERED QUALIFICATIONS

  • Previous client-facing experience
  • Experience in statistical packages such as Matlab, R, SAS, SPSS, etc.

• About the company

  FactSet Research Systems Inc., trading as FactSet, is a financial data and software company headquartered in Norwalk, Connecticut, United States.

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