• Job Description

  Req#: REQ328290

  Duties & responsibilities

  The Corrigo Deployment Specialist is responsible for the deployment, implementation and optimisation of the Corrigo Platform to new and existing JLL clients.

  This role works hand in hand with the deployment project lead to successfully deploy the Corrigo platform from initial engagement through to post go-live stabilization.

  Corrigo Service Centre Deployment Specialist shall perform the following tasks:

  Flexibility to regularly rotate through different technical specialties and skill sets. Perform data collection and system configuration tasks in Corrigo account instances, in the following areas –

  • Users
  • Customer contacts
  • Property data
  • Space data
  • Work types (tasks)
  • Specialty dispatch
  • PM Schedules
  • RM Schedules
  • Equipment

  Co-ordinate multiple stakeholders on above data and configuration tasks, working to tight deadlines Perform product demonstrations for JLL staff and clients Provide trouble shooting throughout the deployment period on system and business process issues Initiate the discovery process on Corrigo Enterprise and Corrigo Client Portal features and functionalities introduced during version upgrades and service updates and leverage these as efficiencies to the Account Teams. Perform tests and solutions to meet client and account requirements or close off issues / gaps identified during deployment Perform Data Validation and Account System Configurations in Corrigo Provide technical configuration support to Service Team, end Users and Clients for a specific requirement which includes but no limited to deployment, troubleshooting, workflow process requirements.

  • Audit Database Access and Requests

  • Analyse and Recommend Database Improvements
  • Analyse Impact of Database Changes to the Business
  • Guarantee Database Setup Meets Industry / Client Requirements
  • Identify User Needs to Create and Administer Databases
  • Troubleshoot Database Errors
  • Update Database Permissions
  • Ensure Data is Secure
  • Ensure Corrigo Instance Run Efficiently
  • Ensure Platform Availability

  Provide guidance / technical solutions on escalated tickets Ensure proper testing, documentation and closure of all issues Document knowledge in the form of User Guides, Process Maps or Manuals Work with development team on product fix and enhancements Strong Technical and Interpersonal Communication. Responsible for risk management, issue management, incident management and overall escalation / risk mitigation of services offered Assist in overall Governance, Audit and overall resolution of business processes in Corrigo Perform Configuration and Data Audits and initiate remediation to correct audit findings as required Provide coaching and development to Service Team including, but not limited to training, compliance and quality monitoring Coordinate resolution for all levels of escalated issues including those identified by Users, Key Stakeholders and other sources Identify and recommend implementation of processing efficiencies. Participate in professional and personal development programs Adhoc tasks assigned

  Performance objectives

  • Provide solutions to issues reported and see problems through to resolution

  • Research on new features and functionality, diagnose, troubleshoot and identify solutions to resolve
  • Ensure compliance to Data Governance Policies and Procedures
  • Completion of all allocated activities within SLA to support the effective and efficient rollout of Corrigo across the region
  • Monitor and ensure issues escalated and prioritized
  • Identify system limitations / operational gaps and drive to ensure closure
  • Enhance own professional and personal skills

  Key skills

  • Good experience in Stakeholder Management, Change Management, Vendor Management, Risk Management
  • Sound planning & organizational skills to prioritize work and the ability to drive and motivate the team to meet tight deadlines
  • Result Oriented, self-motivated and proactive in resolving issues and identifying new opportunities
  • Strong Analytical and Technical Problem Solving Skills with the ability to provide quick resolutions to problems on hand
  • Advanced Excel skills
  • Proven ability to think laterally and see tasks in the context of overall client needs and business objectives
  • Attention to detail – both verbal, written and numerical
  • Ability to work well in a team environment with flexibility and is able to readily adapt to changing situations

  Employee specification

  • Bachelor’s Degree in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines
  • With 2-5 years’ experience in helpdesk service delivery

  Location:

  Hybrid –Taguig, Philippines

  Job Tags:

  JBS

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

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  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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