• Job Description

  Req#: 71060

  Location: DFW Headquarters Building 8 (DFW-SV08)
  Additional Locations: None
  Requisition ID: 71060

  Intro

  Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

  Why you'll love this job

  • Ensure the successful coordination and implementation of all development work for the Customer Care training team
  • Play a highly collaborate role, engaging with Customer Care stakeholders across American’s Airport Operations, headquarters-based and Training Development & Administration teams
  • Influence and manage the development of new training programs to ensure they meet stakeholder and learner needs
  • This role is a part of the Airport & Cargo Training team within our Airport Performance and Readiness group

  What you'll do

  As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Comprehensive coordination and collaboration with stakeholders who require development of training programs and with the Training Development & Administration team
  • Have a strong understanding of Customer Care policy and procedures, identifying and coordinating updates to training programs as needed
  • Determine the types of training products that would best meet stakeholder and learner needs
  • Evaluate the necessity and priority of proposed training to ensure relevancy, timeliness, and overall effectiveness
  • Maintains exceptionally strong communication skills, keeping stakeholders across the enterprise continuously informed of project status and milestones
  • Stays connected with Operational teams at airports across the system to obtain feedback and ensure training program effectiveness
  • Assists and supports other high priority projects within the department as needed

  All you'll need for success

  Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's Degree or equivalent training/experience
  • 3+ years of relevant experience
  • Prior experience working with cross functional teams
  • Project management or program management experience

  Preferred Qualifications- Education & Prior Job Experience

  • Previous experience working with, or supporting, Customer Care teams
  • Experience developing or facilitating training programs

  Skills, Licenses & Certifications

  • Must have outstanding organizational, prioritization, and multitasking skills; must be detailed
  • Effective written and verbal communication skills
  • Excels at articulating complex concepts in a clear and concise way
  • Proven track record of coordinating multi-faceted projects in an organized and efficient manner
  • Intermediate or better proficiency in MS Suite, particularly; Excel, PowerPoint, Word, SharePoint
  • Must be a strong collaborator who can effectively drive for results and independently solve problems
  • Highly collaborative

  What you'll get

  Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

  Feel free to be yourself at American

  From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

  Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

  Additional Locations: None
  Requisition ID: 71060

• About the company

  American Airlines Group Inc. is an American publicly traded airline holding company headquartered in Fort Worth, Texas.

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