Employer Industry: Medical Devices and Diagnostics

Why consider this job opportunity:
- Competitive hourly pay up to $36.00, plus 10% shift differential
- Opportunity for career advancement and professional development within the organization
- Remote work arrangement, allowing for flexibility and work-life balance
- Comprehensive benefits package, including paid time off, medical/dental/vision insurance, and 401(k)
- Bonus/incentive pay eligibility
- Chance to work with a global organization committed to improving healthcare and making a positive impact on patient lives

What to Expect (Job Responsibilities):
- Provide technical support to customers through various communication channels (phone, email, video conference)
- Resolve complex and routine issues independently, while also mentoring and assisting peers with routine troubleshooting
- Distinguish between hardware, reagent, and software issues to effectively resolve customer problems
- Collaborate with the Urinalysis Supervisor to identify process obstacles and implement effective countermeasures
- Travel to the Miami facility for instrument training two times, three weeks at a time

What is Required (Qualifications):
- Associate, vocational, or equivalent degree in Biology, Clinical Lab Science, Biomedical Engineering, Electrical Engineering, or Chemistry
- 3+ years of lab or field experience
- Strong communication skills to provide clear directions and assistance over the phone or via email

How to Stand Out (Preferred Qualifications):
- Previous troubleshooting experience on electromechanical instrumentation
- Experience in a medical technology call center or medical laboratory
- Customer service experience

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