Samsung Electronics America
Specialist, Desktop Support
PayCompetitive
LocationMississauga/Ontario
Employment typeFull-Time
This job is now closed
Job Description
- Req#: R77769
- Support Samsung Electronics Canada (SECA) network and systems following operation policies and services
- Maintain server room equipment and environment
- Responsible for user support and customer service. Being present in SECA office for users requiring technical assistance
- Respond to questions from all emails and callers
- Become familiar with each client and their respective applications
- Learn fundamental operations of commonly used software, hardware, and other equipment
- Become familiar with the Network, Systems, Core Applications and each team in the IT Department
- Manage assets using asset management software
- Conduct quarterly asset counts with IT and Finance teams to ensure corporate compliance
- Manage purchasing of IT related HW and SW needed for office and warehouses daily operation
- Other duties as assigned by the Senior Network Manager
- Windows 10/11, MacOS, and Linux (Centos/Ubuntu)
- Knowledge of CISCO networking and PaloAlto Firewall
- Virtualization software: VMware Deployment, Setup, Troubleshooting, Management, Vmotion, VMware Clustering, Shared Storage and Vcenter (ESXi6.7 to 7.x) and VSphere (6.7 to 7.x)
- Active Directory (experience with migration to new forest would be a benefit)
- WSUS update management. Package Management system (SCCM)
- Articulate knowledge articles and SOPs (multilevel training documents for users and technicians)
- Physical Installation and Decommissioning of Network, Server and Desktop components
- Web Filtering Technology (SSL Decryption)
- VOIP Phone system ( Samsung VOIP Systems / Cisco )
- Remote Support for remote offices and employees
- Video conference setup and support (Crestron / Polycom / Cisco)
- Auditing, documenting and applying latest OS security practices
- Work with HR for employee status information
- IP management & Network Access Control
- Batch and Powershell scripting
- MS Sharepoint
- Active Directory Domain Federation (ADFS)
- Monitoring system and users. User account management
- Asset Management using internal system
- Strong understanding of Internet Protocol, including subnetting, port management
- PC Image creation/deployment (SCCM)
- Understanding of network routing between intranet and external networks segregated by network firewalls and security devices
- Support and Management of Propriety Systems, Applications and Equipment
- Support and Management of Mobile Devices
- College Diploma minimum
- Relevant IT certifications are an asset
- Understanding of CISCO networking
- Ability to provide technical support over the phone; good phone skills, professional demeanor
- Basic knowledge and some experience with physical installation of servers and network equipment
- Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Dress code is business attire
- Excellent oral and written communication skills.
- Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Creativity. Ability to think around problems and come up with creative solutions is helpful.
- Ability to work with or without direct supervision.
- Understanding of Cloud infrastructure would be an asset
- 3+ Years related experience preferred
Position Summary
At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
Did we catch your attention yet?
If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!
Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
The Infra and Network Assistant Engineer II is the first point of contact for the users located at the Samsung Mississauga, ON office Network and Infra related matters. While providing the highest level of customer service, the Infra and Network Assistant Engineer II answers incoming calls, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. This Role requires escalation of unresolved problem/issues/requests to the proper tier 2 support team. Troubleshooting basic end user issues on various network, software applications, hardware and telecommunications systems and provide HW & SW support.Role and Responsibilities
Information Technology:
Experience with the following is an asset:
Skills and Qualifications
Education:
Knowledge:
Experience:
Samsung is an equal employment opportunity employer.
Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.
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About the company
Samsung is committed to complying with local laws and regulations as well as applying a strict global code of conduct to all employees. It believes that ethical management is not only a tool for responding to the rapid changes in the global business environment, but also a vehicle for building trust with its various stakeholders including customers, shareholders, employees, business partners and local communities. With an aim to become one of the most ethical companies in the world, Samsung continues to train its employees and operate monitoring systems, while practicing fair and transparent corporate management.