J.P. Morgan
Specialist - Fraud, Retail & Card Services – Cebu
This job is now closed
Job Description
- Req#: 210440695
- Must be willing to work in an environment that requires 100% phone-based customer interaction
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
- Completed at least 2 years in college or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
- Willing to work on shifting schedule
As a Customer Service Specialist, you are responsible for providing outstanding service to our customers by providing timely resolutions to their queries. You will correspond with your customers through inbound/outbound calls regarding transactions on their accounts such as fraud investigation, payments, loans, charges/fees, interest rates, rewards and other issues.
Minimum Qualifications
Applicants with completed application forms can visit our Talent Center from Mondays to Fridays, (08:00 AM to 06:00 PM - Manila Time)
• Our Taguig office is at the JPMC Tower, 38th Street corner 9th Avenue, Uptown Bonifacio, Taguig City 1634
• Our Cebu office is at the 7F eBloc Tower, Jose Ma. del Mar Ave., Cebu IT Park, Apas, Cebu City, 6000
• You may also dial in to our Virtual Hub via Zoom for the initial interview. Our Virtual Hub is open from Mondays to Fridays (08:00 AM to 06:00 PM - Manila Time). To join, enter the zoom meeting ID: 944 0066 7653 (No Passcode Required)
About the company
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.
Notice
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