• Job Description

  Req#: 8047
  Summary Statement: As a Guest Relations Specialist you will provide support and feedback to Managers of the department. Primary Job Duties: – Includes but is not limited to: Responsible for responding and communicating to guests to ensure guest satisfaction through phone calls and various methods of correspondence: letters, emails, surveys, social channels. Responsible for gathering information, coordinating, and assisting to resolve guest complaints. Responsible for making reservations for return guests. Support training initiatives across various departments (i.e.: Forbes). Assist in compiling and maintaining specialized reports through HotSOS and Qualtrics. Assist in working with departments to evaluate individual performance and make efforts to improve performance; provide important observations gathered from many customer interactions. Ensure that required licensing is maintained & updated. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Perform other job-related duties (i.e.: property tours) as requested. Qualifications: Includes but is not limited to: Ability to pass a written communication test. Working knowledge of Microsoft Applications. Excellent written and verbal communication skills. Ability to effectively communicate in English. Polished appearance and demeanor. Excellent customer services skills. Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. Ability to work varied shifts, including nights, weekends and holidays. Preferred: Working knowledge of Forbes Travel Guide standards. Working knowledge of Opera systems. Previous experience working in a large, luxury resort setting. Minimum Education and Experience: At least 21 years of age. High School Diploma or equivalent. Minimum one year of Hotel Front Office, Call Center or related experience. Certificates, Licenses, Regulations: Proof of eligibility to work in the United States. Ability to obtain the following: Nevada Gaming Registration Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is typically performed while sitting majority of the time on a desktop computer. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. Prolonged sitting and occasional standing or walking. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
  Qualifications: Includes but is not limited to: Ability to pass a written communication test. Working knowledge of Microsoft Applications. Excellent written and verbal communication skills. Ability to effectively communicate in English. Polished appearance and demeanor. Excellent customer services skills. Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures. Ability to work varied shifts, including nights, weekends and holidays. Preferred: Working knowledge of Forbes Travel Guide standards. Working knowledge of Opera systems. Previous experience working in a large, luxury resort setting. Minimum Education and Experience: At least 21 years of age. High School Diploma or equivalent. Minimum one year of Hotel Front Office, Call Center or related experience. Certificates, Licenses, Regulations: Proof of eligibility to work in the United States. Ability to obtain the following: Nevada Gaming Registration
  Primary Job Duties: – Includes but is not limited to: Responsible for responding and communicating to guests to ensure guest satisfaction through phone calls and various methods of correspondence: letters, emails, surveys, social channels. Responsible for gathering information, coordinating, and assisting to resolve guest complaints. Responsible for making reservations for return guests. Support training initiatives across various departments (i.e.: Forbes). Assist in compiling and maintaining specialized reports through HotSOS and Qualtrics. Assist in working with departments to evaluate individual performance and make efforts to improve performance; provide important observations gathered from many customer interactions. Ensure that required licensing is maintained & updated. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Perform other job-related duties (i.e.: property tours) as requested.

• About the company

  Resorts World Las Vegas is a resort, mall, and casino on the Las Vegas Strip in Winchester, Nevada, United States.

Notice