Description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The Health Information Specialist I is cross-trained on all the following functions: Psych Consult, MyAvatar, Chart Assembly, Loose Filing, and Scanning. As well as chart audits, communicating via e-mail, pulling, and filing requested charts, sending, and distributing faxed information, and other general office duties occurring in the medical record department. This individual must be able to assess and prioritize needs, follow through on assignments and function well under deadline restraints while protecting the confidentiality of individuals served.

HOURS OF RESPONSIBILITY: Monday-Friday 8 am – 5 pm, Temporary Assignment Ending August 2025

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Looking up individuals in the different computer databases Metrocare Services utilizes
• Prepare the paper medical record for electronic scanning and indexing
• Scan/Upload documents into the EMR
• Perform quality checks on images for clarity, positioning, redundancy, and misfiles
• Purge and archive medical records on an as needed basis
• Provides administrative support to clinical staff as needed
• Processing of daily mail, opening, stamping, sorting, and ensuring proper distribution
• Sorting and filing of all other forms generated for the medical records
• Answering incoming phone calls
• Filing records back on the shelves daily
• Copying, faxing, and other general office duties assigned
• Accurately performs chart audits
• Assist in maintaining the cleanliness of the department
• Meet designated benchmarks and/or quality measures for assigned job functions
• Follows proper procedures and processes as identified by Supervisor
• Performs other duties as assigned
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple task and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple task and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.
• Knowledge of medical terminology and terminal digit filing.

EDUCATION AND EXPERIENCE:

• High School/GED graduate with 0 1 years entry level experience in general office, preferably in a medical or psychiatric setting. Technical school/training may substitute for work experience.
• General knowledge of HIPAA guidelines.

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
• Typing 45+ wpm and 10-Key entry experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please

Qualifications