Molina Healthcare
Specialist, Medicare Member Engagement - Remote in Eastern Time Zone
5 days agoWhat's your preference?
Job Description
- Req#: 2032151
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Engage directly with Medicare members to positively impact their experience
- Supportive and collaborative work environment
- Chance to make a difference in member engagement and retention
What to Expect (Job Responsibilities):
- Conduct direct outreach to new Medicare members to assist them with their MAPD, DSNP, and MMP plans
- Serve as the member's navigator during the onboarding process, addressing plan questions and anticipating issues
- Log all member contacts in a database for tracking and reporting purposes
- Participate in member engagement work groups to address and anticipate member needs
- Attend regular member benefits training to enhance knowledge of the member advocate/engagement role
What is Required (Qualifications):
- High School diploma
- Minimum of 2 years of experience in customer service, consumer advocacy, and/or healthcare systems
- Excellent written and verbal communication skills for collaboration with members, providers, and team members
- Basic understanding of managed healthcare systems and Medicare
How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's Degree in Social Work, Human Services, or a related field
- Experience with Medicare and Medicare managed plans such as MAPD, DSNP, and MMP
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Molina Healthcare is a managed care company headquartered in Long Beach, California, United States.
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