• Job Description

  Req#: 31070168
  Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
  JOB DESCRIPTION:
  About Abbott
  Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.
  Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
  Our location in SAN DIEGO, CA currently has an opportunity for a Quality Assurance Specialist. This role is responsible for assisting senior staff in carrying out moderately complex product support investigations involving a variety of laboratory methods, equipment and procedures.
  WHAT YOU’LL DO
  • Process and investigate customer complaints to determine root cause(s).
  • Ensure accurate documentation of the complaint evaluation and investigation results within assigned complaint records. Maintain good documentation practices (GDP).
  • Escalate potential product performance issues or quality system issues.
  • Perform specialized tasks as trained in an independent fashion, requiring minimal direction, once procedures are established.
  • Initiate communication with related staff and functional groups as necessary to complete investigations.
  • Work involving blood or other potentially infectious materials may be required.
  • Understands and is aware of the quality consequences which may occur from the improper performance of their specific job; has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing and testing activities
  • Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationships
  • Carries out duties in compliance with established business policies
  • Other duties as assigned, according to the changing needs of the business
  EDUCATION AND EXPERIENCE YOU’LL BRING
  Required Qualifications
  BA/BS in biology, chemistry, physics or related field with laboratory coursework directly applicable to duties; or equivalent work experience.
  Preferred Qualifications
  • Zero to two years of related experience.
  • Demonstrated skills in carrying out laboratory/research assignments with general guidance in an accurate, effective manner.
  • Able to work with a variety of people on multiple tasks.
  • Knowledge and ability to use electronic complaint systems, MS Office
  • Excellent written and verbal communication skills.
  WHAT WE OFFER
  At Abbott, you can have a good job that can grow into a great career. We offer:
  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities
  Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx
  Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
  Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
  The base pay for this position is
  $55,200.00 – $110,400.00
  In specific locations, the pay range may vary from the range posted.
  JOB FAMILY:
  Operations Quality
  DIVISION:
  CMI ARDx Cardiometabolic and Informatics
  LOCATION:
  United States > San Diego : 7220 Trade Street Sorrento Ridge
  ADDITIONAL LOCATIONS:
  WORK SHIFT:
  Standard
  TRAVEL:
  Yes, 5 % of the Time
  MEDICAL SURVEILLANCE:
  Not Applicable
  SIGNIFICANT WORK ACTIVITIES:
  Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday), Work in a clean room environment
  Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
  EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
  EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

• About the company

  Abbott Laboratories is an American multinational medical devices and health care company with headquarters in Abbott Park, Illinois, United States.

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