American Institute of CPAs
Specialist - SAAS Support - (Job Number: 2400003I)
This job is now closed
Job Description
- Req#: 65326
- Monitor the SAAS platform and associated infrastructure. Identify and address any system issues, anomalies, or performance bottlenecks.
- Monitor system performance metrics, collect data, and analyse trends to identify opportunities for performance optimization.
- Collaborate with development teams to implement performance improvements and scalability enhancements.
- Promote and lead automation projects to improve operational efficiency and reduce manual toil. Identify opportunities for automation, develop and implement automation tools, scripts, and frameworks, and advocate for using monitoring, deployment, and orchestration tools that improve operations and enhance reliability.
- Respond to and resolve customer-reported incidents, system outages, or service disruptions promptly. Investigate causes, conduct post-incident reviews, and implement corrective actions to prevent recurrence
- Understand how our applications work with different systems and business processes to ensure they operate smoothly
- Experience in advanced (e.g. Tier 2 or Tier 3) software support.
- Bachelor’s Degree in Computer Science or Information Technology or related field.
!*!About the Role:
You'll ensure the performance and availability of a Software-as-a-Service (SAAS) platform. The primary focus is on supporting customers, resolving incidents, monitoring system health, and collaborating with teams to improve system reliability and customer satisfaction. This role reports to the Senior Site Reliability Manager and is a remote position.
You Will:
You Have:
How We Support You:
We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site.
#LI-Remote #GreatPlacetoWork #LI-VP1
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
United Kingdom - London (United Kingdom - London)
The Helicon
1 South PlaceMoorgate
London, EC2M 2RBAbout the company
The American Institute of Certified Public Accountants is the national professional organization of Certified Public Accountants in the United States, with more than 428,000 members in 130 countries.
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