Job Overview
The Specialist System Support will perform a variety of high level support tasks for Extended Learning. Incumbent will provide implementation, support, guidance, and training on systems, software, and other applications utilized by the department.

Position Description

Essential Duties and Responsibilities

Program Management

• Provide support and assist in the development and implementation of systems, software and applications that the Extended Learning Department utilizes including, but not limited to: Eleyo, SharePoint, eLearning, Schoology, Kronos, Docuware, Microsoft Forms and Power Automate, absence management, inventory and materials management
• Function as a technical expert for internal and external stakeholders to answer support questions, resolve issues, and evaluate special requests
• Develop and implement plans to obtain and maintain a high level of functionality, usability and design structure for multiple systems utilized by the department
• Collaborate with management in the planning, design, development and deployment of new applications, enhancements and upgrades to existing applications, including documenting and report tracking
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Establish and maintain an absence reporting system for campus staff to ensure program coverage
• Manage user system rights and create workflows for group processes
• Establish and maintain materials management/inventory system for the department
• Recommend new approaches, ideas and procedures to effect continual improvements in efficiency of department and services performed
• Establish and maintain a system for records retention for department programs
• Provide ongoing assistance and support to department administration concerning continuous improvement of workflow processes
• Assist with assigned projects and tasks while maintaining a high degree of accuracy

Support and Training

• Create and support professional development training needs using elearning and Schoology
• Develop training resources for department staff and utilize Schoology to create virtual trainings to meet department’s training requirements, including tracking of completion hours
• Provide orientation and training to staff for all modified and new systems, processes and updates
• Develop documentation for processes including standard operating procedures, job aids, manuals, reports and resources related to department systems
• Serve as a resource and assist in resolving complex questions and issues that arise

Program Communication

• Be proficient in multiple visual programs including Adobe Cloud Suite - InDesign, Illustrator, Photoshop, Acrobat, Premiere, WeVideo, Microsoft Office, and other video and audio editing programs
• Design, edit and publish media for the department including flyers, logos, graphics, catalogs, web content, and social media content utilizing a variety of platforms that maintains the District's brand standards and usage
• Assist department administrators with filming and editing images and videos utilizing current and emerging technologies to develop consistent and effective communication strategies that are aligned to department goals and objectives

Supervisory Responsibilities

• None

Qualification Requirements

To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.

• High School diploma or GED
• Associate's degree preferred
• Minimum of 2 years of experience in a technology support role
• Proficient knowledge in the use of Microsoft 365, including but not limited to Word, Excel, SharePoint, Power Automate and other applications preferred
• Strong communication, interpersonal and organizational skills
• Demonstrate project management, problem solving and analytical skills
• Ability to work independently on tasks and projects
• Ability to multitask, work under pressure and meet deadlines

Physical Requirements/Working Conditions

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms.

The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress.

Additional Information

• Work may be subject to deadlines and require tailoring and delivering programs to meet the needs of many divergent groups. Some night and weekend activities are required.