Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes
- Work remotely with flexibility in hours
- Engage in continuous learning and professional development

What to Expect (Job Responsibilities):
- Provide telephone, email, and web-based clinical support to patients, pharmacists, and healthcare professionals
- Deliver counseling to patients in accordance with pharmaceutical manufacturer requirements
- Manage the call queue and retrieve messages in compliance with established policies
- Report adverse events or drug reactions promptly
- Coordinate various patient services to ensure timely access to therapy

What is Required (Qualifications):
- University degree, including an active healthcare practitioner designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center environments
- Fluently bilingual in French and English
- Detailed knowledge of health insurance and pharmacy transactions
- Strong computer skills and ability to establish rapport through telephone contact

How to Stand Out (Preferred Qualifications):
- Experience in patient assistance programs or specialty pharmacy settings
- Familiarity with health plan coverage and claims review processes
- Strong communication skills with excellent telephone etiquette
- Ability to identify opportunities for service improvement and recommend solutions
- Willingness to participate in special projects or committees for professional development

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