IQVIA
Spécialiste bilingue du soutien aux patients (Télécommande)/ Bilingual Patient Support Specialist (REMOTE)
What's your preference?
Job Description
- Req#: R1484796
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes and health care experiences
- Engage in meaningful work that supports patients in navigating their health care needs
What to Expect (Job Responsibilities):
- Serve as a liaison for the Patient Support Solutions program, responding to incoming calls and communications from healthcare practitioners and patients
- Provide clinical support, product inquiries, and treatment administration troubleshooting via telephone, email, and web
- Deliver patient counseling and adherence support according to pharmaceutical manufacturer requirements
- Manage call queues and retrieve messages in accordance with established policies
- Report adverse events and assist in administrative support activities, including the completion of special authorization forms
What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner professional designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or a call center
- Fluently bilingual in French and English
- Detailed knowledge of health insurance and pharmacy transactions
- Strong computer skills, including proficiency in Excel, Word, and Outlook
How to Stand Out (Preferred Qualifications):
- Experience working in specialty pharmacy or patient assistance programs
- Familiarity with quality improvement principles and patient care practices
- Ability to work rotating shifts and demonstrate flexibility in support hours
- Strong communication skills and excellent telephone etiquette
- Willingness to participate in professional development opportunities
#HealthcareServices #PatientSupport #CareerOpportunity #RemoteWork #BilingualJobs
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.