IQVIA
Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist - REMOTE
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Job Description
- Req#: R1482237
Employer Industry: Life Sciences and Healthcare
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within Canada
- Contribute to improving patient outcomes and population health
- Dynamic work environment that embraces change and teamwork
- Bilingual position requiring proficiency in both French and English
What to Expect (Job Responsibilities):
- Provide clinical support via telephone, email, and web to patients and healthcare professionals
- Deliver counselling and adherence support to patients as per pharmaceutical manufacturer requirements
- Manage internal program clinical referrals and retrieve voice messages as per established policy
- Conduct financial means testing for patients as part of designated support programs
- Communicate directly with pharmaceutical manufacturers regarding exceptional cases
What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center environments
- Fluently bilingual in French and English
- Strong computer and telecommunication skills, including proficiency in Excel, Word, and Outlook
- Excellent communication skills and ability to manage workflow efficiently
How to Stand Out (Preferred Qualifications):
- Experience working in specialty pharmacy or healthcare-related services
- Knowledge of health insurance and pharmacy transactions
- Demonstrated ability to provide compassionate patient support
- Willingness to engage in professional development opportunities
- Flexibility to work rotating shifts, including evenings
#LifeSciences #Healthcare #PatientSupport #CareerOpportunity #BilingualJobsAbout the company
IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...
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