IQVIA
Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist - REMOTE
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Job Description
- Req#: R1489283
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes
- Work remotely with flexible hours
- Comprehensive training and ongoing education provided
What to Expect (Job Responsibilities):
- Provide clinical support via telephone, email, and web-based communications to patients, pharmacists, and healthcare professionals
- Deliver counseling to patients in accordance with pharmaceutical manufacturer requirements
- Manage call queues and respond to incoming communications as per established policies
- Report adverse events or drug reactions within specified time frames
- Coordinate and facilitate patient support services, including financial means testing and reimbursement navigation
What is Required (Qualifications):
- Fluently bilingual in French and English; proficiency in Spanish is an asset
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, customer service, or call centers
- Strong communication skills and excellent telephone etiquette
- Ability to work rotating shifts from 9 AM to 9 PM AST, Monday to Friday
- Proficiency in basic computer programs such as Excel, Word, and Outlook
How to Stand Out (Preferred Qualifications):
- Detailed knowledge of health insurance, health plan coverage, and pharmacy transactions
- University degree or diploma considered an asset
#HealthcareServices #PatientSupport #CareerOpportunity #RemoteWork #BilingualJobs
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...
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