IQVIA
Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist - REMOTE
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Job Description
- Req#: R1507121
Employer Industry: Life Sciences and Healthcare
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes and healthcare services
- Work in a fast-paced, dynamic environment that values service excellence
- Bilingual candidates (French and English) are highly sought after
What to Expect (Job Responsibilities):
- Serve as a primary point of contact for patients and healthcare providers, providing high-quality support via phone, email, and web
- Manage inbound calls and inquiries, ensuring timely and accurate assistance
- Provide adherence and compliance support to patients and handle clinical referrals
- Report adverse events or drug reactions within established timelines
- Assist in the completion of administrative tasks, including special authorization forms and appeals
What is Required (Qualifications):
- Fluently bilingual in French and English; proficiency in Spanish is considered an asset
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, customer service, or a call center
- Ability and willingness to work rotating shifts from 9 am to 9 pm AST, Monday to Friday
- Strong communication skills and attention to detail, with the ability to manage a high volume of inquiries
- Proficiency in basic computer programs and software tools (such as Excel, Word, and Outlook)
How to Stand Out (Preferred Qualifications):
- Detailed knowledge of health insurance and reimbursement navigation support
- University degree or diploma considered an asset
- Strong organizational and time management skills, with the ability to multitask effectively
- Experience in a customer service-oriented role in the healthcare sector
#LifeSciences #HealthcareSupport #PatientCare #BilingualJobs #CareerGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...
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