IQVIA
Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist - REMOTE
4 days agoPayCompetitive
LocationQuebec/Quebec
Employment typeFull-Time
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Job Description
- Req#: R1482237
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction and outcomes
- Bilingual position, enhancing communication with diverse populations
- Involvement in innovative patient support solutions
What to Expect (Job Responsibilities):
- Provide clinical support via telephone, email, and web-based communications to patients and healthcare professionals
- Deliver counseling and adherence support to patients according to pharmaceutical manufacturer requirements
- Manage call queues and respond to inquiries in accordance with established policies
- Report adverse events or reactions within specified timeframes
- Coordinate various patient services and assist with administrative tasks related to patient support programs
What is Required (Qualifications):
- University degree, including an active healthcare practitioner designation (nurse, pharmacist, etc.) preferred
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, or nursing
- Fluently bilingual in French and English
- Strong computer and telecommunication skills
- Ability to multitask and manage time effectively to meet client deadlines
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Knowledge of health insurance and pharmacy transactions
- Willingness to seek professional development opportunities
- Strong communication skills and excellent telephone etiquette
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...