IQVIA

Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist - REMOTE

4 days ago

PayCompetitive
LocationQuebec/Quebec
Employment typeFull-Time

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  • Job Description

      Req#: R1482237
      Employer Industry: Healthcare Services

      Why consider this job opportunity:
      - Opportunity for career advancement and growth within the organization
      - Supportive and collaborative work environment
      - Chance to make a positive impact on patient satisfaction and outcomes
      - Bilingual position, enhancing communication with diverse populations
      - Involvement in innovative patient support solutions

      What to Expect (Job Responsibilities):
      - Provide clinical support via telephone, email, and web-based communications to patients and healthcare professionals
      - Deliver counseling and adherence support to patients according to pharmaceutical manufacturer requirements
      - Manage call queues and respond to inquiries in accordance with established policies
      - Report adverse events or reactions within specified timeframes
      - Coordinate various patient services and assist with administrative tasks related to patient support programs

      What is Required (Qualifications):
      - University degree, including an active healthcare practitioner designation (nurse, pharmacist, etc.) preferred
      - Minimum of 1 year of relevant experience in pharmacy, patient assistance, or nursing
      - Fluently bilingual in French and English
      - Strong computer and telecommunication skills
      - Ability to multitask and manage time effectively to meet client deadlines

      How to Stand Out (Preferred Qualifications):
      - Experience in a call center environment
      - Knowledge of health insurance and pharmacy transactions
      - Willingness to seek professional development opportunities
      - Strong communication skills and excellent telephone etiquette

      #HealthcareServices #PatientSupport #CareerOpportunity #BilingualJobs #ClinicalSupport

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...