IQVIA
Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist - REMOTE
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Job Description
- Req#: R1489283
Employer Industry: Life Sciences and Healthcare
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes
- Work within a reputable global company dedicated to improving healthcare
- Engage in meaningful work that supports healthcare practitioners and patients
What to Expect (Job Responsibilities):
- Provide telephone, email, and web-based clinical support to patients and healthcare professionals
- Deliver counseling and adherence support to patients as per pharmaceutical manufacturer requirements
- Manage call queues and respond to incoming communications in accordance with established policies
- Report adverse events or drug reactions within specified timelines
- Coordinate logistics for patient support programs to ensure optimal patient outcomes
What is Required (Qualifications):
- Fluently bilingual in French and English; proficiency in Spanish is considered an asset
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, customer service, or call center environments
- Ability to work rotating shifts from 9 am to 9 pm (AST), Monday to Friday
- Strong communication skills and excellent telephone etiquette
- Proficient in using basic computer programs and software tools such as Excel, Word, and Outlook
How to Stand Out (Preferred Qualifications):
- Knowledge of health insurance and reimbursement navigation
- Understanding of pharmacy transactions and claims review
- Experience in a healthcare-related service or patient support role
- University degree or diploma considered an asset
#LifeSciences #PatientSupport #HealthcareJobs #CareerOpportunity #BilingualJobs
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...
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