IQVIA
Spécialiste du soutien aux patients (Télécommande)/ Patient Support Specialist (REMOTE)
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Job Description
- Req#: R1489529
Employer Industry: Life Sciences and Healthcare
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from various locations
- Contribute to improving patient outcomes and healthcare solutions
- Engage in a supportive and collaborative team environment
- Participate in ongoing training and professional development
What to Expect (Job Responsibilities):
- Provide telephone, email, and web-based clinical support to patients, healthcare practitioners, and other professionals
- Manage call queues and respond to inquiries in a timely and professional manner
- Deliver counseling and adherence support to patients based on pharmaceutical manufacturer requirements
- Report adverse events or drug reactions in accordance with established protocols
- Coordinate patient services and ensure seamless navigation through drug insurance processes
What is Required (Qualifications):
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, customer service, or call center
- Strong communication skills and excellent telephone etiquette
- Ability to work rotating shifts from 9 AM to 9 PM (AST), Monday to Friday
- Proficiency in using computer software, including Excel, Word, and Outlook
- Knowledge of health insurance and reimbursement navigation considered a strong asset
How to Stand Out (Preferred Qualifications):
- Proficiency in French or Spanish
- Understanding of pharmacy transactions and claims review
- University degree or diploma considered an asset
- Ability to identify opportunities for service improvement and propose solutions
- Experience in a healthcare-related support role
#LifeSciences #HealthcareSupport #CareerOpportunity #RemoteWork #PatientCare
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...
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