• Job Description

  Req#: SPORT005048

  Position Summary: Provide excellent customer service while wr iting and cashing Sportsbook tickets

  Job Title: Sportsbook Writer

  Department: Sportsbook

  Reports To: Supervisor Sportsbook

  FLSA Designation: Non-exempt

  License Type: Gaming

  Target Pay: Start - $23.94 One Year - $26.60

  Essential Job Functions:

  • Always welcomes guests to the Sportsbook
  • Responsible for being well-versed in the products and services offered by the Sportsbook Department and the ability to promote to the guests in a confident and professional manner any and all current promotions and events that are being offered
  • Communicates and explains the wager process to new and existing guests
  • Responsible for obtaining and balancing their own cash bank during their shift
  • Responsible for placing, writing, cashing and processing tickets according to the cash handling policy and procedures
  • Must maintain strict confidence of all confidential and proprietary information disclosed by Rivers Casino & Resort, team members and guests
  • Complies with all internal controls and procedures that are related to department operations
  • Ability to handle guest disputes, resolve complaints and difficult situations in a calm and patient manner
  • Maintain cleanliness at their work station, in and around the Sportsbook Department.
  • Ensure all gaming regulations, Title 31 and other policies and procedures are always adhered to
  • Ensures compliance with regulatory controls both internal and external, including but not limited to, state and federal laws and the New York State Gaming Commission regulations
  • Ability to investigate and assist guests with kiosk malfunctions and service interruptions in full compliance with New York State Gaming Commission and policy and procedures
  • Performs all other duties as assigned

  Qualifications:

  • Must be 21 years of age or older
  • High school diploma or equivalent
  • One or more years of customer service experience
  • One or more years of cash handling experience (preferred)
  • Excellent customer service and interpersonal skills
  • Excellent communication skills, both written and oral
  • Ability to communicate with the leadership team, team members, and guests
  • Available to work flexible shifts, weekends and holidays
  • Ability to obtain and maintain a New York State Gaming License
    

  Working Conditions:

  • Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms; stand and/or walk for prolonged period of time
  • Must occasionally lift up to 25 pounds
  • Frequently required to stoop, crouch or kneel
  • Ability to interact with others while maintaining a positive and professional demeanor
  • Possible exposure to high noise level for extended periods of time

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Rivers Casino offers the very best in casinos, hotels, restaurants, concerts, and entertainment. Visit us in Des Plaines, IL, Philadelphia, PA, Pittsburgh, PA and Schenectady, NY.

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