• Job Description

  Req#: R2417126

  Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

  What you will be doing

  The HRSS, Supervisor role is responsible for supporting the end-to end onboarding processes and enhancing our service delivery to internal and external stakeholders. This leader will oversee the operations processes and systems that support applicants and the onboarding of new hires in a consistent and seamless manner. To be successful in this role, the individual must be able to manage a team effectively and design/manage processes and resources with a goal of creating operational efficiencies. Duties include, but are not limited to, providing direction and leadership for HRSS Onboarding Coordinators, as well as cultivating a culture of customer service and continuous improvement. This position is a critical member of HR Shared Services (HRSS) and will work with the Talent Acquisition COE to deliver solutions focused on the global service delivery standards enabling successful execution of business strategy through efficient processes.

  Key Responsibilities:

  • Oversee HRSS Onboarding activities and lead the administration support processes including interview scheduling, new hire data entry, pre-employment screening and background check adjudication.
  • Lead, motivate, and support the HRSS Onboarding Coordinator team to achieve company and department goals by effectively communicating objectives and deadlines.
  • Engage team members through performance management, coaching, and training to enhance skills and foster professional growth while instilling a culture of excellent customer service and positivity within the team.
  • Identify recurring issues, propose solutions for service enhancement, and collaborate closely with the HR Shared Services Leadership Team and Talent Acquisition COE.
  • Monitor team performance metrics to meet or exceed service level agreements, focusing on key performance measures.
  • Identify opportunities for process streamlining and efficiency improvements within the shared services function, provide recommendations on refining processes to enhance value, mature processes, and improve customer service by learning from other COEs, while analyzing data trends for informed leadership insights.

  What your background should look like

  EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • High School Diploma or GED required, Bachelor’s degree in Human Resources, Business Administration, or related field preferred
  • 3 years of experience working in a service center environment with progressive responsibility and a minimum of 1 year of experience serving as a leader.
  • Certification in Human Resources (e.g., SHRM-CP or PHR) preferred.
  • Bilingual in English and Spanish

  What Cencora offers

  All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

  Schedule

  Full time

  Affiliated Companies

  Affiliated Companies: Cencora Costa Rica Limitada

  Equal Employment Opportunity

  Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

  The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

  Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

• About the company

  AmerisourceBergen Corporation is an American drug wholesale company that was formed by the merger of Bergen Brunswig and AmeriSource in 2001.

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