• Job Description

  Req#: 85386

  At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
  Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

  Summary

  Position Highlights:

  The Patient Experience Supervisor reports to the Manager and provides supervisory oversight to staff responsible for patient experience service and hospitality functions in the hospital, treatment areas, and outpatient clinics. The supervisor must be comfortable working in a fast-paced, challenging environment and overseeing the activities of 8-12 staff members in multiple clinic locations. The Patient Experience Supervisor is accountable for maintaining patient and caregiver satisfaction through the supervision of Patient Experience Services team members. The Patient Experience Supervisor works with team members, patients and their families to address concerns or special needs that may arise during the course of their time at Moffitt. The Supervisor works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have, with the goal of facilitating a positive patient experience during their time in the organization. The supervisor's overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff, patients, caregivers, and the organization so that each is successful. Assisting as a liaison between internal and external constituents, the individual in this role works to improve department processes and policies in a way that increases both operational efficiencies and patient satisfaction.

  Credentials and Qualifications:

  • Bachelor’s Degree (In lieu of a Bachelor's Degree and one year of experience working in a healthcare setting, an Associate’s degree and two years' Patient Experience/Patient Access experience will be required).
  • One (1) year of supervisory or project/team lead experience required (in lieu of a Bachelor's Degree and one year of experience working in a healthcare setting, an Associates degree and two years' Patient Experience/Patient Access experience will be required).

  Preferred

  • Bachelor's degree, 3 years of team lead/supervisory experience, oncology experience, 2 or more years' healthcare experience.
  • Strong analytical skills, critical thinking, and problem-solving skills.
  • Proficiency with Microsoft Office Suite systems - Outlook, including calendar management, Word, Excel, and PowerPoint.
  • Medical terminology.
  • Excellent communication skills, including reading, writing, listening, and speaking.

• About the company

  H. Lee Moffitt Cancer Center & Research Institute is a nonprofit cancer treatment and research center located in Tampa, Florida.

Notice