Company

Cox Communications, Inc.

People Solutions

Sr Benefits Specialist

Individual ContributorHybrid - Ability to work remotely part of the week

No

Day

Compensation

Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Cox Communications is currently looking for a Senior Benefits Specialist (Leave) to join our team in Atlanta, Georgia.

The Role:

The Senior Benefits Specialist (Leave) is responsible for the efficient management of the company Leave of Absence policies and ensuring accuracy of Leave-related pay.

Responsibilities:

• Manages the full life cycle of Leave management, partnering with MetLife (our 3rd party provider) for FML and Disability.
• Maintains employee benefit records and prepares documents necessary for implementing benefit coverage.
• Maintains compliance with all legal requirements of employee leave benefit programs.
• Advises employees on eligibility and claims procedures for FML and disability.
• Administers leaves per defined policies & procedures. Processes return to work documentation in Workday from employees returning from Leave of Absence (LOA)
• Interprets and communicates HR policies and procedures, both verbally and in writing. Communication channels include telephone, written inquiries, e-mail, or other technological interfaces.
• Utilizes case management and knowledge application for research and documentation to update tickets for inquiries and issues when answering questions regarding leaves in a proactive and effective manner.
• Answers Leave calls.
• Processes leave-related pay.

Qualifications:

• High school diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field.
• Customer service experience.
• Prior experience administering Leave of Absence.
• Strong knowledge of federal and state regulations as they pertain to benefits.
• Strong PC skills including proficiency in Excel.
• Ability to deal sensitively with confidential material.
• Strong interpersonal (verbal and written) communication skills.
• Detail oriented and data entry accuracy.

Preferred Qualifications:

• 3 years of direct work experience in Leaves.
• Working knowledge of Workday or related HRIS.
• Strong aptitude for helping customers and a customer experience focus.
• Must be able to work in a highly structured environment.
• Strong computer skills and be able to navigate through multiple screens.
• Ability to adapt to constant change.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.