• Job Description

  Req#: 32516201541

  At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching—demonstrating our commitment to our employees' growth and well-being.

  Job Overview

  The Customer Care Demand Planning team seeks a highly analytical, self-motivated Sr. Business Analysis Manager. This role involves analyzing customer interactions with support systems like IVR and bots, providing insights on system performance, evaluating new functionalities, identifying service improvement opportunities, and developing reports for partners.

  This position requires collaboration across teams, strong data analysis skills, and the ability to communicate complex findings simply. The ideal candidate is comfortable working independently under tight deadlines and managing ambiguity.

  Job Responsibilities

  1. Provide insights and recommendations based on data analysis to improve customer experiences.
  2. Develop and maintain reports, dashboards, and self-service tools to support enterprise goals.
  3. Define success metrics for products and campaigns.
  4. Work with large datasets using SQL on platforms such as Snowflake, Azure, and Databricks.
  5. Use analytical models to support decision-making and resource prioritization.
  6. Create executive presentations to communicate complex findings clearly and influence leadership decisions.

  Qualifications

  • Bachelor's Degree in Data Analysis, Data Science, Decision Science, or related fields (Required)
  • 7-10 years of analytics experience, including performance reporting and data visualization (Tableau, Power BI)
  • Proficiency in SQL and experience with Python, R, Go, or similar languages (Required)
  • Preferred: Telecommunications experience

  Skills and Abilities

  • Excellent communication skills to influence at all levels
  • Strong problem-solving and data analysis capabilities
  • Financial modeling expertise
  • Preferred: Telecommunications knowledge

  Additional requirements include being at least 18 years old, authorized to work in the U.S., and willingness to travel is not required.

  Compensation and Benefits

  The base pay range is $96,700 - $174,400, with a 20% bonus target. Actual pay depends on location, qualifications, and experience. Employees are eligible for annual bonuses, benefits such as health insurance, 401(k), stock plans, paid time off, parental leave, family support, and various voluntary insurance options. For more details, visit www.t-mobilebenefits.com.

  Equal Opportunity Employment

  T-Mobile is committed to a diverse and inclusive workplace. We prohibit discrimination and harassment. Reasonable accommodations are available for applicants with disabilities; contact ...@t-mobile.com or call 1-844-###-####.

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• About the company

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