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Job Description
- Req#: 000629474811
- Lead the implementation and customization of SAP CRM solutions to meet client requirements.
- Oversee the integration of SAP CRM
- Service Marketing and Interaction Center modules.
- Provide expert guidance on best practices for SAP CRM configurations and customizations.
- Collaborate with cross-functional teams to ensure seamless integration of SAP CRM with other enterprise systems.
- Conduct thorough testing and validation of SAP CRM solutions to ensure optimal performance.
- Develop and deliver training programs for end-users to maximize the adoption of SAP CRM solutions.
- Monitor and troubleshoot SAP CRM issues providing timely resolutions to minimize downtime.
- Analyze client business processes and recommend improvements to enhance efficiency and effectiveness.
- Prepare detailed documentation of SAP CRM configurations customizations and processes.
- Stay updated with the latest SAP CRM trends and technologies to provide innovative solutions.
- Support the sales team in pre-sales activities by providing technical expertise and solution demonstrations.
- Ensure compliance with industry standards and regulations in all SAP CRM implementations.
- Drive continuous improvement initiatives to enhance the quality and efficiency of SAP CRM services.
- Possess extensive experience in SAP CRM
- Service SAP CRM
- Marketing and SAP CRM
- Interaction Center.
- Have a strong understanding of indexing and agent set-up within the SAP CRM domain.
- Demonstrate excellent problem-solving skills and the ability to troubleshoot complex issues.
- Exhibit strong communication and interpersonal skills to collaborate effectively with clients and team members.
- Show proficiency in developing and delivering training programs for end-users.
- Display a keen attention to detail and the ability to prepare comprehensive documentation.
- Stay abreast of the latest trends and advancements in SAP CRM technologies.
- Have a proven track record of successfully leading SAP CRM implementations and customizations.
- Demonstrate the ability to work independently and manage multiple projects simultaneously.
- Possess strong analytical skills to assess client business processes and recommend improvements.
- Show commitment to continuous improvement and delivering high-quality SAP CRM services.
- Exhibit a customer-centric approach and a strong focus on client satisfaction.
- Have experience in supporting pre-sales activities and providing technical expertise to the sales team.
Job Summary
We are seeking a highly skilled Sr. Consultant with 11 to 15 years of experience in SAP CRM - Service SAP CRM - Marketing and SAP CRM - Interaction Center. The ideal candidate will have a strong technical background and the ability to work in a hybrid model. This role does not require travel and operates during the day shift.
Responsibilities
Qualifications
Certifications Required
SAP Certified Application Associate - CRM SAP Certified Technology Associate - System Administration
About the company
Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.
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