The Senior Specialist, Contract and Billing Solutions builds on existing lead subject matter expertise regarding contract functionality and specialty billing solutions, regardless of system platform. The Senior Specialist will serve both within the team and as a consultant to the organization overall with emphasis on Software Product Support for the MRS and ICA Channels. This role provides business-critical input to feasibility assessment for new products & services and testing for all aspects of changes, enhancements and new features of the contract and subscription portfolio. The Senior Specialist Specialist takes leadership responsibility for issue triage and root cause resolution for the health of the Contract and Subscription structures, functionality and transaction quality. The Senior Specialist serves a primary operational contact and liaison for daily transaction activities and reconciliations to third party software vendors. The Senior Specialist contributes to subscription-specific test plans for all related system enhancements and production break-fixes.

Document, assess and triage contract and billing problems and non-standard requests for customers, channel partners and internal staff.•Analyze and re-structure customer accounts and contracts to support approved specialty billing arrangements.•Create and modify business-critical contract and billing parameters in core and ancillary systems including Oracle and Zuora.•Perform contract and subscription cancellations, revisions and re-billings as needed in response to cases and project assignments.•Monitor daily and monthly contract and billing control reports and resolve associated errors.•Register on and submit invoices through approved customer accounts payable portals.•Prepare, issue and monitor specialty invoicing including spreadsheets, EDI, Oracle consolidated invoices, portal invoice submissions and Pro-Forma invoices as approved.•Track and support customer onboarding for approved specialty billing arrangements and track associated payment trends.•Participate in the planning, execution and best practice development for user acceptance testing related to contracts and subscriptions, regardless of system platform.•Perform analysis and root-cause identification activities related to gaps, deficiencies and errors in the order-to-contract/subscription cycle; the contract/subscription-to-invoice cycle and the integration path from source systems to ancillary systems.•Demonstrate and foster the Quadient EPIC Values of Empowerment, Passion, Inspiration and Community•Comply with any necessary overtime requirements, based on the business needs.•Work on special projects and other related duties as assigned.

This position has an hourly pay range of:

$23.27-$34.90

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Our Benefits Overview :

• Company subsidized Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Strong Company Match
• Life & Disability Insurance – Company Sponsored
• Paid Vacation, Sick Leave and 12 Company Holidays
• Career & Leadership Development
• Tuition Reimbursement Program
• Company Sponsored Groups

About Quadient :

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together .

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you need assistance with the application process, please email us at US.LOA.Accomodations@quadient.com.