• Job Description

  Req#: JR0107661

  McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

  We are seeking a Sr. Customer Onboarding Specialist supporting our Pharmacy and Specialty distribution customers. Applicants can be located anywhere in the US, with a preference of the Dallas/Fort Worth, TX area or LaVergne, TN.

  Job Summary

  Serves as the primary pre-sale point of contact for clients/customers that have committed to utilizing McKesson as their wholesaler of choice. Uses in-depth knowledge of compliance and business rules, deep knowledge of the customer onboarding requirements of buying group and GPO partners, and technical expertise to drive and increase successful onboarding of new business opportunities. Demonstrates competency in supply chain and key business partner processes/requirements. May provide reporting and regular communication to field sales (and customers) on onboarding progress. Holds direct responsibility for onboarding and quality assurance of new business accounts and logistics. Ensures best practices are exercised in documentation of all new business account requirements. May handle escalations and coordinate across functional areas of the company, including Credit, Contract Administration, Regulatory, Finance, Training, and/or Support.

  Key Responsibilities

  • Responsible for the analysis and end-to-end implementation of new customers. Ensure that all requirements for pricing, GPO enrollment, regulatory, and credit are met to release new business accounts for ordering.

  • The specialist is responsible for providing first contact resolution, advocacy, issue resolution with internal and external stakeholders/customers. Work collaboratively with business partners and stakeholders to provide implementation progress reports, ad hoc request, special projects, and providing actionable insight for strategic decision-making.

  • Ensure all workflow submissions are accurate and timely for new business implementations. Perform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies.

  • Acts as a project lead and works with all departments of McKesson directly related to new customer implementations. Will ensure all SLAs are met by all internal partners to release an account in a timely manner.

  • Responsible for gathering, analyzing, and summarizing data from a variety of reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers.

  • Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls. Work to facilitate business problem solving and present hypotheses and recommendations to leadership.

  • Additional duties support new customer implementations as assigned.

  Expected Competencies

  • High degree of self-motivation and ability to work independently in a high stress, fast-paced, quality-oriented environment

  • Strong organizational skills and ability to manage multiple implementations at one time

  • Positive, professional demeanor and presentation in all internal and external interactions

  • A strong attention to quality, detail, and confidentiality

  • Excellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customers

  • Ability to manage effective meetings; keeping them on track, focused and encouraging active participation

  • A fast learner with an innovative and positive approach

  Business Experience

  • Typically has 2+ years of experience in project management, sales support, operations, or administration.

  • Strong interpersonal, oral, and written communication, project management and business acumen.

  • Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook.

  Minimum Education/Training

  Degree or equivalent and typically requires 2+ years of relevant experience

  Critical Skills:

  • 4 +years of experience in project management, sales support, operations, or administration.

  • Exceptional organizational skills, demonstrated through the efficient management and prioritization of tasks and projects.

  • Experience in customer onboarding, implementation, or project management

  • Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project and Outlook.

  • Innovative – thinks outside the box, seeks creative solutions, and delves deep to enhance customer experience.

  
  Additional Knowledge & Skills:

  • Pharmaceutical industry experience a plus

  • Smartsheet, Tableau, SQL, MS Access knowledge a plus

  • Working knowledge of SAP and/or Sales Force

  • Strong interpersonal, oral, and written communication and business acumen

  • Knowledge of McKesson's customer base in specialty a plus

  Working Conditions

  • General Office

  At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being . Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

  As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

  Our Base Pay Range for this position

  $57,200 - $95,400

  McKesson is an Equal Opportunity/Affirmative Action employer.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

  McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com . Resumes or CVs submitted to this email box will not be accepted.

  Current employees must apply through the internal career site.

  Join us at McKesson!

• About the company

  McKesson Corporation is an American company distributing pharmaceuticals and providing health information technology, medical supplies, and care management tools.

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