• Job Description

  Req#: R-01196434
  Employer:
  
  Join our team at Thermo Fisher Scientific and discover meaningful work that makes a positive impact on a global scale. As part of our organization, you'll have the opportunity to contribute to our mission of enabling our customers to make the world healthier, cleaner, and safer. With access to resources and support for your individual career goals, you can help us develop solutions for some of the world's toughest challenges, such as protecting the environment, ensuring food safety, and finding cures for cancer.
  
  Job Description:
  
  - Process product orders in a timely and accurate manner for customers.
  - Respond to customer inquiries about products and provide necessary information.
  - Enter orders and organize shipments for customers.
  - Coordinate, process, and fulfill customer orders according to established procedures and service level agreements.
  - Confirm orders and shipping dates to customers via email.
  - Act as a point of contact for customers, resolving inquiries and complaints.
  - Respond to customer inquiries received via email and phone in a professional and courteous manner.
  - Process product orders for US domestic and international customers.
  - Ensure sales orders are entered accurately and completely into the business system.
  - Maintain complete and accurate documentation, such as purchase orders and shipping documents.
  - Plan and organize shipments with customers and logistics team.
  - Create and review international shipment documents.
  - Follow up with shipping and customers to ensure products are shipped and received as specified.
  - Coordinate with other Thermo Fisher Scientific sites and freight forwarders for timely dispatch and delivery of ordered items.
  - Update and maintain customer information in relevant systems.
  - Resolve customer queries and complaints while adhering to departmental processes and procedures.
  - Liaise with relevant departments for stock availability, customer pricing, and regulatory requirements.
  - Prepare documentation for customs clearance.
  - Work closely with distribution and freight forwarder for packaging and temperature-controlled solutions.
  - Use routing system to ensure on-time delivery for all customers.
  - Participate in continuous improvement initiatives within the department.
  - Adhere to health, safety, and environmental policies and promote awareness among colleagues.
  - Carry out additional duties as directed by CS Team Leader and CS Manager.
  
  Requirements:
  
  - High School Diploma or equivalent required; some college preferred.
  - 2+ years of experience in customer service, order fulfillment, or international environment desired.
  - Proven telephone, communication, and interpersonal skills.
  - Well-organized with attention to detail and ability to meet deadlines.
  - Ability to adhere to a structured schedule and work overtime as required.
  - Team player who works well in a team environment.
  - Regular, reliable, and predictable attendance.
  - Working knowledge and experience of using QAD.
  - Intermediate to advanced skills in Microsoft Word and Excel.
  - Strong organizational and problem-solving skills.
  - Excellent communication skills.
  - Ability to handle complaints and resolve conflicts.
  
  Additional Information:
  
  - This position has not been approved for relocation assistance.
  - Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
  - Accessibility/Disability Access: Thermo Fisher Scientific offers accessibility services for job seekers requiring accommodations in the application process. If you are a job seeker with a disability, please contact us for assistance.
  - Compensation and Benefits: The hourly pay range for this position in California is $20.24–$29.34. Additional benefits include medical, dental, and vision plans, employee assistance programs, paid time off, retirement savings plans, and more. For more information, visit our website.

• About the company

  Thermo Fisher Scientific is an American provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.

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