Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Are you excited to help people? Do you want to make a difference? Then this role is for you! We are expanding our team and would like to invite you to submit your resume for our Senior Customer Service Representative role.

What you'll do here:

• Answering Auto Inquiry calls to confirm progress on the repair of customer vehicles, and/or provide reassurance as they navigate the claims process
• Responding to General Inquiry calls relating to other areas of the business such as property claims, underwriting or broker inquiries
• When required, being the first point of contact for customers when they call to report loss or damage to their vehicle, by taking a statement and assigning the claim to an adjuster
• Communicating via email, telephone and text messages with our customers, vendors, and team-mates.
• Developing your skillset by handling a small number of entry level claims from the beginning to end of the claims cycle
• Taking on additional administrative tasks as required to support your colleagues and our customers as required

What you bring to the table:

• A genuine enjoyment in talking to people and being a good listener
• A passion for supporting people as you help our customers navigate through the various stages of the claims process
• You genuinely care for people, are patient, and empathetic
• You are flexible and able to pivot quickly as priorities may change suddenly based claims volume
• You are an effective multi -tasker and are efficient at prioritizing tasks and time management
• You are adept at “thinking on your feet” and are excited to be empowered to make quick decisions with confidence and demonstrate critical thinking
• You enjoy working in a fast- paced environment and want to be part of a team that is constantly evolving
• You have a basic understanding of standard Microsoft Office applications (Outlook, One Note, Word, Excel)
• High school or post secondary education preferred or combination or education and experience

Hours of Operation for the Department are as follows:

• Monday-Friday and Occasional Saturday/Statutory Holidays
• 8:00AM-6:00PM MST
• 7:00AM-5:00PM PST

#LI-CB1 #LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.