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Job Description
- Req#: JREQ188085
Employer Industry: Legal and Information Services
Why consider this job opportunity:
- Salary up to $89,700
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health, dental, vision, and retirement plans
- Flexible work arrangements, including the option to work from another location for up to 8 weeks a year
- Access to professional development resources such as LinkedIn Learning and internal talent marketplace
- Supportive company culture focused on equality, diversity, and inclusion
What to Expect (Job Responsibilities):
- Handle specialized customer service inquiries for high visibility clients via phone, email, chat, and other communication methods
- Resolve complex customer issues with a goal of first-call resolution and escalate as necessary
- Track inquiry resolution progress and proactively update customers on status
- Assist in training and developing new team members while ensuring adherence to company values
- Provide feedback to management on performance and processes, acting as a subject matter expert
What is Required (Qualifications):
- Substantial customer service and call/contact center experience
- Demonstrated ability to resolve complex customer inquiries
- Exceptional verbal and written communication skills
- Ability to work independently and as part of a team in a fast-paced environment
- Secondary education (high school diploma or equivalent) required; post-secondary education preferred
How to Stand Out (Preferred Qualifications):
- Experience in a similar role within the legal or information services industry
- Strong critical thinking and problem-solving skills
- Ability to develop and maintain positive customer relationships
- Experience in training or coaching junior staff
- Familiarity with Thomson Reuters products and services
#LegalServices #CustomerService #CareerOpportunity #DiversityAndInclusion #ProfessionalDevelopment
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