• Job Description

  Req#: 3020927
  Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply latest advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun.
  
  The GSS Problem Solvers (GPS) team provides Problem Management as a Service to build and maintain a resilient operational environment, where vulnerabilities are not just reacted to, but proactively hunted down and resolved. We exist to minimize disruption before it strikes, ensuring seamless service availability and operational continuity. You will work directly with operations leaders at Amazon Fulfillment and Transportation Centers to meet or exceed the as designed performance of their robotic technology and processes. You will identify operational pain-points, translate those into opportunities enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer objectives and influence a broad range of operations, engineering, product, deployment, and solution stakeholders from Global Robotics and Central Operations to ensure North America operations, engineering, support, and other organizations become self-sufficient with Amazon Robotics’ technologies.
  
  You will use your technical acumen, program management, organizational change management, and communication skills to align a broad range of support initiatives for the customer. You will own and drive execution excellence for your portion of the end-to-end support model (e.g., technical, operational, organizational, and educational) that span several teams, levels, and cross-functional business units.
  
  At AR we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a ECM, you have a business outcome mindset, broad technical background, and a passion for problem-solving. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
  
  
  
  Key job responsibilities
  Lead proactive and reactive problem identification through advanced data analysis and trend monitoring
  Develop and implement sophisticated strategies for early issue detection
  Collaborate with cross-functional teams to gather comprehensive incident data
  
  Serve as the primary liaison between EPS and senior stakeholders
  Communicate complex technical issues and solutions to non-technical audiences
  Build and maintain strong relationships with key partners across the organization
  Develop and implement strategies for identifying potential issues before they escalate
  Lead initiatives to improve system resilience and reduce recurring problems
  Travel up to 35% of the time to Amazon Fulfillment and Transportation Centers
  
  A day in the life
  Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
  1. Medical, Dental, and Vision Coverage
  2. Maternity and Parental Leave Options
  3. Paid Time Off (PTO)
  4. 401(k) Plan
  
  If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.
  
  About the team
  Vision: To deliver problem management as a service that ensures a resilient and reliable operational environment by proactively identifying and addressing system vulnerabilities. We are committed to driving seamless service availability and operational excellence through continuous improvement, data-driven insights, and a strong culture of knowledge sharing.
  
  Vision: We provide Problem Management as a Service to build and maintain a resilient operational environment, where vulnerabilities are not just reacted to, but proactively hunted down and resolved. We exist to minimize disruption before it strikes, ensuring seamless service availability and operational continuity.
  
  Mission: To identify and address the root causes of recurring or large-scale issues, minimizing service disruptions and preventing future incidents by defining or designing proactive measures, implementing effective solutions, and improving the stability and performance of critical systems.- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  - 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
  - Bachelor's degree in science, technology, engineering, math, business or equivalent
  - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams- PMP certification, or SCRUM/Agile, SAFe certification
  - Experience implementing cloud services including migrations and modernization projects or similar
  
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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