Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

The Customer Data Governance team within Customer Information Design & Operations (CIDO) is formed to operationalize a data governance solution to enable standardized processes aligned to business terms, policies, and regulations. The team will drive improvements in the accessibility and quality of our data assets and tools and allow us to deliver customer data solutions ensuring data is fit-for-use. Our goal is to ensure Grainger’s ability to grow is unconstrained by any limitations of customer data.

You Will:

• Serve as the primary business contact responsible for the clear definition of data assets, ensuring the correct usage and context of data, enforcing policy/privacy standards
• Define key customer information object classification (taxonomy, attributes, attribute values) and their meaning, metadata, rules for use, format, and lineage.
• Act as the lead custodian of customer data assets; provide oversight of key customer information processes and how they produce high-quality customer outcomes
• Build and govern Customer Information guidelines, data standards, and data dictionaries
  • Develop business data glossary standards in partnership with cross-domain teams
  • Analyze and define logical data attributes and their relationships to a physical data element
  • Evaluate metadata-related inconsistencies across business areas and frame resolutions (data gaps, missing information, inconsistencies, etc.)

• Customer Information Quality
  • Review Customer Information architecture designs for alignment with guidelines, data standards, and high-level data governance strategy
  • Drive implementing specific data quality requirements, document adherence, and improvements to data quality rules
  • Define KPIs that effectively measure and highlight the improvement in data quality
  • Build Issue Management Resolution (IMR) and workflows to manage data quality issues
• Technology – Data Catalog
  • Collaborate with IT teams on the development of the enterprise data catalog tool
    • Engage stakeholders and develop business capability requirements

Develop data catalog process workflows aligned to data taxonomy

You have:

• 5+ years post-undergraduate experience is required
• Bachelor’s degree is required, ideally in a STEM field. Will consider someone with a non-technical degree who has compelling quantitative experience
• Deep understanding of the B2B Customer Information domain preferred
• Position is aligned to Grainger’s Chicago area office locations
• Up to 10% travel may be required