• Job Description

  Req#: RC692102
  Under limited supervision, this position plans and executes digital product strategy, technology/product development, technology/product support and/or customer engagement strategies in support of the company’s product and service portfolio. Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs. Provides subject matter expertise to support strategic priorities. Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement. Specific Job Responsibilities: This position is part of an automation product marketing organization responsible for creating and managing technology products across fedex.com, mobile and integrated channels. In support of the Visibility portfolio, this person will work closely with our customers, FedEx operating companies, Regional team members, IT, Marketing, Sales and Support teams as the product subject matter expert to build and launch tracking experiences that are market leading and meet business objectives. Under limited supervision, the successful candidate will plan and execute product development, provide product support, promotional initiatives and assist in program management planning. In addition, they will work closely with our development teams to ensure the plans are delivered on-time and the product vision met. The successful candidate must have demonstrated success in: Product and Business Requirements Definition: Ability to translate customer needs and/or market trends into a prioritized product feature set. Defining and prioritizing product features needed to guide product development efforts. Technical Aptitude: Ability to understand technical capabilities and comfortably dialogue with technical experts to determine how to best meet customer needs. Business Savvy: Ability to navigate opportunities and challenges to maintain project progress and accomplish project goals while working through others. Strategic Thinking/Innovation: Ability to develop and champion unbiased recommendations to key business stakeholders across the Corporation. Collaboration: Ability to work across operating companies, marketing, design, research, brand, legal, content and IT in order to promote and get support to implement the product strategies. Demonstrated ability to build and to maintain strong relationships with cross functional stakeholders including executive management Project Management: Ability to prioritize and manage multiple deliverables simultaneously, in order to ensure product features are launched on time. Essential Duties and Responsibilities: Partner with key groups to conduct industry, competitive, user experience research needed to build an actionable product strategy and roadmap. Use data and metrics to support the product feature justification. Measure the success of the features post launch through dashboards, data and other analytics as needed. Translate customer needs into product features feeding into the 3 PI product backlog. Prioritize the product roadmap based on business value and customer impact. Build the fact based and data driven business justification needed to justify product investments. Collaborate with cross-functional teams in design, brand, legal, content and IT to successfully launch a product feature from ideation to implementation. Provide Subject Matter Expertise on key corporate initiatives as needed. Provide product support for internal stakeholders on their products and features. Communication on product and features to wider audience including senior management. Conduct experiments on digital product features. Engage with customers regularly to gather feedback, understand pain points, and validate product features. Define and monitor key product metrics and performance indicators. Work closely with sales, marketing, and customer success teams to ensure effective product launches and go-to-market strategies. Develop clear and compelling product positioning and messaging. Knowledge / Skills / Abilities Considered a Plus: Software and/or Web product management or marketing experience Digital User Design and/or Design Thinking experience Knowledge of dotcom, mobile and other such digital platforms Knowledge of Agile-SAFE development methodologies Excellent written and verbal presentation skills Demonstrated ability to build and to maintain strong relationships with cross functional stakeholders including executive management Excellent collaboration and problem-solving abilities in a team-oriented environment Demonstrated analytical skills with specific ability to translate metrics into a solid business case SQL knowledge to conduct the required analysis of the team/customer/segment needs. Experience in leading the development of digital solutions from strategy through to execution Work Location: Position will be hybrid in Collierville, TN and candidates must live within a reasonable commutable distance. This position is hybrid, meaning that employees must be onsite as directed by leadership but allows team members flexibility to work from home otherwise. Relocation: Relocation assistance may be available based upon business needs. Minimum Qualifications: Bachelor's degree or equivalent experience in marketing, finance, computer science, engineering or related business discipline. Three (3) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product management, and technology support. Strong ability to understand business and customer needs, customer and/or user experience management, product analysis and technology capabilities. Technical acumen. Strong collaboration, communications and analytical skills. Directly related experience may offset degree requirements. Directly related advanced degrees may offset experience requirements. Additional Information Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition. Job Posting End Date: 01-16-2024 FedEx. Where now meets next. Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field. FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. FedEx has been recognized on many different lists both for business success and for being a great employer: FORTUNE Magazine: No. 18 among “World’s Most Admired Companies” (2023) Newsweek Magazine: One of “America’s Most Responsible Companies” (2023) Forbes Magazine: One of “Americas Best Large Employers” (2023) Newsweek Magazine: One of "America’s Greatest Work Places for Diversity" (2023) FORTUNE Magazine: One ofthe “Blue Ribbon Companies” that appears on 4+ Fortune Annual Award Rankings (2023) FreightWaves: #1 Among the “Top 500 For-Hire Carriers” (2023) FreightWaves:Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023) FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status. FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.

• About the company

  Motivated by goodwill and a hard work ethic, our team members deliver on the FedEx Purple Promise to make every FedEx experience outstanding. For these reasons, our company has continued to excel in the ranks of the most admired and reputable companies in the world.

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