• Job Description

  Req#: R373130
  Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
  Job Summary
  Responsible for directing, planning, managing and overseeing the activities and operations of the Complex Strategic Service Assurance organization. Provides leadership and direction for diverse and complex technical functions in support of Comcast Business customers. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.
  Job Description
  Core Responsibilities
  • Recommends alternatives or adjustments to correct problems or solidify successes in the perspective of current and proposed operating strategies.
  • Identifies and drives operational improvements to create efficiencies with regards to cost and performance.
  • Develops technical support strategy in accordance to the Company's mission and core objectives.
  • Develops an annual business plan and operating budget for the department and monitors the implementation of these to ensure that the financial targets are met.
  • Negotiates Service Level Agreements (SLAs) with both internal and external customers and service providers and monitors service delivery to ensure the agreed targets and standards are met.
  • Defines and seeks approval for the level of technical support resources required to meet these goals and priorities and schedules major projects.
  • Directs the preparation and implementation of policies, procedures and standards.
  • Directs, attends and participates in staff meetings and related activities; attends workshops to keep up-to-date with technical issues.
  • Maintains and controls confidential documentation.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
  
  
  Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.
  
  
  Disclaimer:
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  
  
  Compensation
  Primary Location Pay Range: $150,737.84 - $226,106.75
  Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
  Education
  Bachelor's Degree
  While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
  Certifications (if applicable)
  Relative Work Experience
  10 Years +
  Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

• About the company

  Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.

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